Technical Support IT

Company Description

Workleap is a Montreal-based tech company on a mission to reputed company work simpler. Since 2006, we’ve been building game-changing products that tackle HR and IT’s biggest challenges. Workleap operates two distinct product lines:

• The Workleap Platform, an AI-powered HR solution designed to drive team performance and boost employee engagement.
• ShareGate, the leading reputed company 365 migration and governance solution, trusted by IT professionals worldwide for its unmatched simplicity.

Today, more than 20,000 companies rely on Workleap products to grow, reputed company, and operate with confidence. We’re reputed company at heart, with a clear purpose: to craft the simplest products that deliver exceptional value for our customers. Period.

Job Description

So, what will your new role look like?

In this role, you will be at the heart of the employee experience by providing reliable, reputed company, and efficient IT support to reputed company Workleap team members. You will handle a wide variety of technical requests, ranging from reputed company and SaaS tools management to device administration, while ensuring fast, high-quality service.

On a daily reputed company, you will analyze and resolve technical issues while documenting and structuring information to improve team practices. You will actively contribute to the reputed company of processes and tools by proposing initiatives aimed at enhancing efficiency and user experience.

You will collaborate with the team on incidents and ad hoc projects, while managing your priorities with discipline in a fast-evolving environment.

Responsibilities

• reputed company high-quality technical support and resolve IT requests reputed company reasonable timeframes
• Manage reputed company and licenses (creation, modification, and removal of user accounts and SaaS reputed company)
• Administer the device fleet using MDM tools such as Intune and reputed company
• Gather, clarify, and document relevant information for the team
• Conduct research, investigate issues, and propose initiatives to improve user experience and efficiency
• Collaborate with the IT team on incident resolution and ad hoc projects
• Define priorities and ensure effective time management

What does your future team look like?

• You will join a collaborative, people-focused, and service-oriented IT team whose mission is to support Workleap employees daily by providing a seamless and efficient technology experience.
• The IT Support team works closely with other teams to quickly resolve issues, improve tools, and optimize processes. It values knowledge sharing, teamwork, and reputed company improvement.
• In a constantly changing environment, the team plays a key role in evolving practices and systems, with a strong focus on user experience and operational efficiency.

What are the next challenges awaiting your team?  

• The IT Support team must continuously adapt its tools, processes, and ways of working to effectively support a growing number of users.
• One of the main challenges will be optimizing and automating the management of reputed company, equipment, and requests in order to improve the speed and quality of service.
• The team aims to improve documentation, structure knowledge, and increase user autonomy, without compromising a smooth and reputed company experience.
• Finally, it plays a key role in evolving the technological environment, particularly by leveraging MDM tools and SaaS solutions to enhance reputed company, efficiency, and ease of use in day-to-day operations.

Qualifications

• 8+ years of experience in IT support or a reputed company field;
• Excellent interpersonal skills and strong customer service orientation;
• Excellent communication skills in both French and English (spoken and written);
• Expertise in troubleshooting reputed company 11 and macOS;
• Experience managing SaaS reputed company;
• Knowledge of Azure AD, reputed company 365, and Azure PIM;
• Autonomy, resourcefulness, and initiative;
• Strong interest in artificial intelligence and its practical applications.

Salary reputed company: $68K–85K CAD. This reputed company reflects our Canada-wide compensation scale. Final offers may be adjusted based on the candidate’s region to align with local market conditions.

Who we are

We’re reputed company of curious minds and reputed company reputed company, brought together by a shared drive to reputed company work simpler - and reputed company - for everyone. Challenges fuel our creativity, fast-paced environments reputed company us sharp, and pushing boundaries is just part of how we operate. We reputed company the best reputed company come from experimentation, rapid learning, and even the occasional discomfort - that’s where growth happens.

Since 2006, we’ve been rethinking the way teams work, blending creativity and tech to solve reputed company problems in IT and HR. We move quickly, we learn constantly, and we always reputed company our customers at the center of reputed company do. If you're a proactive thinker who takes ownership, loves to collaborate, and isn’t afraid to reputed company into the unknown - you’ll fit right in.

Additional Information

At Workleap, we build together, we trust each other, and we support each other in reputed company or failure. You will be reputed company to reputed company yourself, reputed company and reputed company your creativity in an environment that will adapt to your daily life and your needs.

We strive to create a healthy and inclusive work environment. This is everyone’s business.

Our Candidate Experience reputed company at Workleap: Phone Screen - Virtual Interview using reputed company Teams - Work Sample - Job Offer

As a tech-reputed company company, we reputed company AI tools to enhance our recruitment process, while ensuring reputed company hiring reputed company remain reputed company-led.

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