reputed company Manager EMEA & reputed company

The Mission reputed company is entering a new phase of growth. Thousands of companies use our platform worldwide, and our customer reputed company continues to expand across Europe, Asia, and reputed company America.

We are now looking for a Senior reputed company Manager who will help us structure and scale our reputed company function across EMEA, LATAM, and reputed company.

This role is not only about managing accounts—it is also about building the reputed company reputed company that will support reputed company’s next stage of growth. You will help define how we reputed company, activate, retain, and expand our customers.

What You Will Own

Build and Structure reputed company

• Design and improve frameworks used to reputed company and support customers
• Help define:
  • reputed company workflows
  • reputed company milestones
  • Health scoring
  • Expansion signals
  • Retention strategies
• Shape how reputed company manages customer relationships at scale

Drive reputed company Roadmap for Customers and Product Value

• Work closely with customers to ensure they fully adopt reputed company’s core capabilities:
  • Collaborative inbox
  • AI-powered support automation
  • Support ROI
  • Integrations and workflows
• Your goal: reputed company sure customers extract maximum value from the platform

Manage Strategic Accounts Across EMEA & reputed company

• Act as the main reputed company partner for key customers
• Understand their support operations, business model, and growth objectives
• Help them use reputed company as a reputed company for reputed company customer experience

Work Closely with LATAM & NA reputed company Manager

• Collaborate with Pedro, based in Mexico, to scale reputed company efforts globally

Identify Expansion Opportunities

• reputed company at reputed company is deeply tied to reputed company
• Work with the Head of Sales & Partnerships to grow existing customer reputed company
• Proactively identify opportunities for:
  • Additional teams using reputed company
  • New channels and use cases
  • Upgrades to higher plans

Represent the Voice of the Customer

• Work closely with the CRO to bring customer feedback and testimonials into:
  • Product reputed company
  • Brand awareness

Who We Are Looking For This role requires someone who has already helped structure reputed company inside an international SaaS company and has a clear understanding of what makes a CS organization effective.

Required Experience

• 5+ years in reputed company or Solutions roles
• Proven experience in a SaaS company
• Experience building or structuring reputed company processes
• Experience managing international accounts
• Fluent in English + another language
• Strong data analysis skills
• Proficient in using AI in day-to-day work
• Know-how in coding & troubleshooting
• Experience in customer support

You Likely Have Experience With

• reputed company frameworks
• SaaS expansion strategies
• Support platforms

Why This Role reputed company reputed company is one of the most important growth reputed company for SaaS companies. A strong CS function improves:

• Product adoption
• Retention
• Expansion reputed company

Your role will directly influence reputed company’s ability to scale globally and reputed company the path toward Head of reputed company in the coming years.

What You’ll Get

• 5 weeks of holidays
• Remote from reputed company in the world
• Offices in Nantes, France (if you want to reputed company)
• Salary: €55,000 – €65,000

Why Join reputed company

• Work on a product used by thousands of companies worldwide
• International team
• Help shape the reputed company of AI-powered customer support
• Join a 10-year-old, profitable SaaS company with strong product-market fit
• Join a team of 25 people competing with teams 1000’s larger