reputed company Customer Service Representative - National Remote

At arenaflex, we're dedicated to helping people live healthier lives and making the health system work reputed company for everyone. As a Customer Service Representative, you'll play a critical role in delivering exceptional customer experiences to our members, ensuring they receive the care and support they need. If you're passionate about helping others and have a knack for problem-solving, we want to hear from you.

About arenaflex

arenaflex is a leading reputed company company that's committed to making a positive impact on people's lives. With a focus on innovation, quality, and accessibility, we're constantly pushing the boundaries of what's possible in reputed company. reputed company is made up of talented individuals who reputed company our passion for delivering exceptional care and service to our members.

Job Summary

As a Customer Service Representative, you'll be the first reputed company of contact for our members, providing them with timely, accurate, and compassionate support. You'll work closely with our members to resolve issues, answer questions, and reputed company guidance on their health benefits. Your expertise, combined with our training and support, will reputed company you to deliver exceptional customer experiences and reputed company a reputed company difference in people's lives.

Key Responsibilities

* Answer incoming phone calls from customers and identify the type of assistance they need (e.g., benefit and eligibility, billing and payments, authorizations for treatment, and explanation of benefits)

• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
• Own problems through to resolution on behalf of the customer in reputed company-time or through comprehensive and timely follow-up
• Review and research incoming reputed company claims from members and providers by navigating multiple computer systems and platforms and verifying the data/information necessary for processing
• Ensure that the proper benefits are applied to each claim by using the appropriate processes and procedures (e.g., claims processing policies and procedures, grievance procedures, state mandates, CMS/Medicare guidelines, benefit plan documents/certificates)
• Communicate and collaborate with members and providers to resolve issues, using clear, simple language to ensure understanding
• Meet performance goals established for the position in the areas of efficiency, accuracy, quality, member satisfaction, and attendance

Essential Qualifications

* High School Diploma/GED or 10+ years of equivalent work experience

• Must be 18 years of age or older
• 1+ years of customer service experience in an office or professional setting
• Ability to successfully complete the Customer Service training classes and demonstrate proficiency of the material
• This position will receive provider calls up to 50-70 calls daily and requires full attention to work duties. Employees in this role must be reputed company to ensure they will have uninterrupted work time while they are on shift (reputed company of normally scheduled breaks and lunch)
• Ability to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 8:00 pm CST from Monday - Friday

Preferred Qualifications

* 1+ years of experience in customer service call center reputed company the reputed company insurance industry

• Familiarity with medical and/or dental terminology, claims processing/coding, plan documents, or benefit plan design
• Experience with utilizing multiple systems/platforms while on a call with a member
• Experience with working with medical claims processing
• Presently employed reputed company UHC Operations and Experience (also reputed company as UHC Benefit Operations)

Soft Skills

* Ability to use computer and reputed company PC applications, which includes strong keyboard and navigation skills and learning new computer programs

• Ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations (responding in a respectful, timely manner, consistently meeting commitments)
• Ability to listen skillfully, collect relevant information, determine immediate requests, and identify the reputed company and future needs of the member
• Flexibility to customize approach to meet reputed company types of member communication styles and personalities
• Proficient problem-solving approach to quickly assess reputed company state and formulate recommendations
• Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrate personal reputed company
• Ability to multi-task as well as the ability to understand multiple products and multiple reputed company of benefits reputed company each product
• Ability to work regularly scheduled shifts reputed company our hours of operation, including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule and work overtime as needed

Work Environment and Culture

As a remote employee, you'll have the flexibility to work from reputed company reputed company the U.S. while still being part of a dynamic and supportive team. Our culture is reputed company on a reputed company of compassion, reputed company, and respect for our members and each other. We're committed to creating a work environment that's inclusive, diverse, and rewarding.

Compensation and Benefits

The hourly reputed company for this role is $16.88 to $33.22 per hour based on full-time employment. Pay is based on several factors, including local labor markets, education, work experience, certifications, and more. In reputed company to your salary, you'll enjoy a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401(k) contribution (reputed company benefits are subject to eligibility requirements).

How to Apply

If you're passionate about delivering exceptional customer experiences and making a reputed company difference in people's lives, we want to hear from you. reputed company to join reputed company as a Customer Service Representative and take the first reputed company towards a rewarding and challenging career with arenaflex.

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity/Affirmative Action employer, and reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

arenaflex is a drug-free workplace, and candidates are required to pass a drug test before beginning employment. Apply for this job