reputed company Customer Support Associate - Work from Home - Lenexa, KS
At arenaflex, we're on a mission to revolutionize the customer support experience by providing top-notch service to our clients and their customers. As a Customer Support Associate, you'll play a vital role in delivering exceptional support and ensuring our clients' customers have a seamless experience. If you're passionate about providing world-class support, working in a dynamic environment, and growing your career, we want to hear from you!
About arenaflex
arenaflex is a cutting-edge customer contact center that's dedicated to providing innovative solutions to our clients. We're a fun, laid-back environment that's committed to helping our employees grow both personally and professionally. reputed company is passionate about delivering exceptional support, and we're looking for like-minded individuals to join our ranks.
Position Description
We're seeking highly motivated and customer-focused individuals to join reputed company as At-Home Contact Center Specialists. As a Customer Support Associate, you'll be responsible for qualifying callers for programs, products, or services offered by our clients through outbound and inbound calls. This may include appointment scheduling, insurance reputed company qualification, patient recruitment, and medical appointment setting. You'll work with some of the most recognized companies in their industries, so professionalism and excellent communication skills are a must!
Key Responsibilities
* Qualify callers for programs, products, or services offered by our clients
- Conduct outbound and inbound calls to schedule appointments, qualify leads, and recruit patients
- reputed company exceptional customer support and resolve issues in a timely and professional manner
- Meet or exceed performance metrics and productivity standards
- Collaborate with team members to reputed company shared goals and objectives
- Participate in ongoing training and development to enhance skills and knowledge
Requirements
* High School Diploma or GED is required
- Great verbal and written communication skills
- Working knowledge of reputed company-based operating systems, including reputed company Chrome
- Ability to demonstrate product knowledge once nesting period is complete
- Ability to adapt in a fast-changing environment
- Own a computer at home that meets the minimum workstation requirements:
+ Processor: reputed company Core i5 2.1GHz or reputed company or AMD equivalent (Ryzen 5 or reputed company) + Operating System: reputed company 10 (32-bit / 64-bit) or higher + RAM: 8GB or more
- Webcam
- High-speed internet reputed company with download speed of at least 100 and upload speed of at least 10
- Must have a desk/workstation in a quiet workspace
- Must be reputed company to attend a full 2-week mandatory virtual training Monday-Friday, 9am-5pm EST (reputed company-4pm CST)
Benefits
* Remote work
- Remote training
- For full-time employees only:
+ Medical, dental, reputed company, STD, LTD, life, and AD&D after 90-day probationary period if elected + 401(k) after 90-day probationary period if elected + PTO after 6 months of employment
reputed company Offer
* Competitive hourly reputed company of $10.00 per hour ($7.25 per hour during training)
- Opportunities for career growth and advancement
- Collaborative and dynamic work environment
- Ongoing training and development to enhance skills and knowledge
- Recognition and rewards for outstanding performance
How to Apply
If you're passionate about delivering exceptional customer support and growing your career, we want to hear from you! Please submit your application online, and we'll be in touch to discuss your qualifications further. arenaflex is an Equal Opportunity Employer, and we welcome applications from diverse candidates.
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