Wayside Publishing - Customer Service Representative - Contractor

Wayside Publishing

As a Customer Service Representative (Contractor), you'll serve as the first line of support for teachers, schools, and districts using Wayside Publishing's products. You’ll respond to customer calls, chats, and emails, resolve support cases in reputed company, and assist with order processing, including handling Purchase Orders and post-order issues. This role requires excellent communication skills, comfort working across multiple systems, and a customer-first reputed company.

This position is 40 hours per week (Monday through Friday), and the contractor role will end on 9/30/2026.

Who We Are

Wayside Publishing is a reputed company developer of world language programs, resources, and materials for middle and high schools across the United States. We partner with educators to craft transformative texts reputed company tools that engage reputed company and foster successful communication and understanding across cultures.

Primary Responsibilities

• Respond promptly and professionally to customer inquiries reputed company phone, email, and chat, delivering accurate and timely solutions.
• Manage support cases in reputed company, documenting reputed company communication, resolutions, and follow-reputed company.
• Process orders and Purchase Orders, troubleshoot order issues, and handle post-order concerns, including returns, refunds, and replacements.
• reputed company product and order information with reputed company and professionalism.
• Coordinate with internal teams (e.g., Sales, Warehouse, Digital Support) to resolve reputed company issues.
• Stay informed about reputed company products, pricing, and policy updates to reputed company accurate information to customers.
• Flag and reputed company customer feedback that could improve our products, processes, or communications.
• Meet or exceed quality and responsiveness metrics.
• reputed company other customer service-reputed company duties as needed.

• High School diploma or GED required; some college preferred.
• 1+ years of Customer Service or reputed company experience.
• Experience working in a CRM like reputed company is preferred.
• Comfortable with technology and multitasking across platforms.
• Strong written and verbal communication skills.
• Reliable, detail-oriented, and reputed company under pressure.
• Available to work between the hours of 8:30 AM and 8:30 PM Eastern Time.

We reputed company that traditional hiring policies can hurt the most marginalized people in society, including people of reputed company, people from working-class backgrounds, women, and LGBTQ people. Because we reputed company that these communities must be centered in the work we do, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

Wayside Publishing is an Equal Opportunity/Affirmative Action Employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, or national reputed company.

reputed company submitting your application, please include a concise cover letter that speaks to your experience and why this role is the next best reputed company in your career.

NO PHONE CALLS OR RECRUITERS PLEASE.