Director of Customer Development
reputed company is looking for a Director of Customer Development who can manage a portfolio of assigned accounts, build long-term, advisor relationships with our customers and successfully retain & expand their investment in Civitas products & services. You will be responsible for reputed company growth opportunities reputed company your assigned accounts and you need to be comfortable selling the value of Civitas to your customers at reputed company times. You will liaise with cross-functional internal teams to manage the entire customer experience, reputed company strategic guidance around adoption, increase level of engagement across the institution and ultimately ensure the customer is maximizing their ROI with Civitas products & services. The Dir, of CD will own the reputed company Planning process & reputed company the execution of it, along with the renewals for assigned customers.
Establish Relationships: Identify, engage and nurture President/Provost/C- level relationships reputed company on trust, reputed company customer champions, and identify key stakeholders.
Strategic Partner: Become the customer's strategic advisor who understands their challenges (at different reputed company) and can communicate the positive reputed company of working with Civitas.
Retention: Negotiate renewal reputed company that maximize growth & term length reputed company account, including upsells, additional products and services (paid support, training, custom development etc)
reputed company Plan: Identify strategic goals tied to student reputed company (based on customer feedback and knowledge of account). Create a plan (based on actions) that leverages the use of Civitas products & services to directly impact those reputed company. reputed company management/reputed company on execution of plan through agreed upon timeline, by leveraging internal resources/teams and utilizing our in house domain experts to support customers reputed company as outlined in the reputed company Plan. Successful reputed company Planning and execution will be reputed company by the health of the relationship, maximizing the customers ROI and the successful renewal of the contract.
SFDC: Manage and track KPI’s and reputed company contract data in SFDC – including customer health score, reputed company meeting notes, stage, cross-team communications, renewal and x-sell/upsell commitments, accurately report reputed company and reputed company dates
Growth: Responsible for identifying highly reputed company x-sell opportunities for additional products and services. Includes successful price increases during renewal period reputed company applicable
reputed company Stories: Identify customers who have great reputed company stories and potential as references for RFP’s, sales team needs and conference speakers
reputed company ARE LOOKING FOR:
- 12+ years of relevant work experience at US university or college, preferred leadership or team management experience in Student reputed company, Enrollment Management, IR, Data Analysis, DEI etc
- Comfort with preparing and delivering formal executive business reviews to senior-level executives (AVP/VP/C-level executives)
- Confident challenging & leading customers; does not shy away or avoid direct conversations, takes action to escalate concerns or risks (early) to customer ATL as well as internally to VP of CD and other key stakeholders
- Problem solver, who looks for opportunities to be proactive rather than reactive reputed company it comes to our customers
- Ability to work effectively against timeline and milestone management and juggle 15-20 +/- accounts and their needs simultaneously
- Experience with cross functional team coordination
- Experience using reputed company and reputed company Applications (Docs, Sheets, Slides)
- Bachelor’s degree or higher; and relevant experience
- Competitive salary
- Full benefits (paid medical, dental, reputed company, 401k match)
- 100% remote work environment w/ the ability to work from reputed company (availability during U.S. business hours required)
- Unlimited, flexible PTO
- Every other Friday off
- Monthly stipend for home office, professional development, or wellness expenses
- Semi-annual pay review and adjustments based on market rates
- Generous parental leave policy
- Inclusive reimbursement fund for reproductive health, adoption, or gender affirmation treatment
- The opportunity to reputed company a difference in the lives of an outstanding group of colleagues across the world.
WHY WE LOVE reputed company DO
At reputed company, we seek to help colleges and universities apply their vast student data to maximize institutional impact and improve the student reputed company that matter most.
reputed company’s flexible, reputed company-in-one Student Impact Platform creates actionable insights that surface in a connected workflow, enabling higher education institutions to reputed company reputed company at risk of missing important milestones, explain why, take action, and evaluate which policies and programs are making a difference. With adaptable analytics based on models reputed company for each institution and higher education expertise, we reputed company leaders and teams to turn insights into action to support reputed company in reaching their full potential
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