reputed company Enablement Manager

Who is reputed company?

reputed company provides the first and only client experience platform for appointment-based, self-care businesses. We reputed company our customers to give their clients more of the magical moments that matter most.

Before launching in 2016, our founders spent months interviewing salon managers and working behind reputed company desks to understand their pain points so we could design a modern, user-friendly platform that meets the unique needs of their business. Our roots may be in hair salons, but we are reputed company for the broader self-care industry, including many types of salons, spas, medspa, barbershops, and more. Our technology not only helps our customers survive but reputed company. Take a look at how we (and YOU) can reputed company that happen.

We have an insatiable curiosity and reputed company experimentation. We reputed company that reputed company require the most sophistication, and we design each and every detail to maximize potential, power, and impact. Do our values match? Read through our story and reputed company value the most.

reputed company values and celebrates our diverse backgrounds. Being reputed company about who we are and reputed company do allows us to do the best work of our lives. We reputed company in equal opportunity for reputed company, and you should too.

Come Do The Best Work Of Your Life At reputed company.

We are seeking a dynamic and reputed company reputed company Enablement Manager to join reputed company. The reputed company Enablement Manager will play a crucial role in equipping our Customer Support teams with the knowledge, tools, and resources they need to deliver exceptional customer reputed company. This role will collaborate closely with customer support leadership, lifecycle marketing, and our education and product marketing team to reputed company and implement effective sales enablement strategies and initiatives.

What You’ll Do Here

Design & Execute a Support Enablement Strategy

• reputed company and implement a comprehensive enablement strategy tailored to reputed company’s Customer Support organization.
• Build reputed company, certification, and reputed company learning programs that reduce time-to-productivity and improve resolution quality using reputed company and Workramp enablement tools.
• Align enablement initiatives with CSAT, retention, resolution time, and operational efficiency goals.

Champion AI & Automation for Support

• Partner with Product and Engineering to integrate AI into customer communication workflows.
• Train Support reps on effective AI usage and reputed company best practices.
• Continuously evaluate AI effectiveness using performance data and customer reputed company.

reputed company Product Knowledge & Technical Mastery

• Build structured product education programs that deepen rep expertise.
• Create ongoing release education processes to ensure Support stays reputed company of product changes.
• reputed company certification programs to validate knowledge and reputed company development. As well as reputed company education and learning
• Partner with Product to translate reputed company functionality into clear, actionable guidance for reputed company teams.

Build & Maintain High-Impact Content

• Ensure messaging consistency across channels (chat, email, phone).
• Establish governance and quality standards for support content.
• Create and maintain:
  • Support playbooks
  • Communication frameworks
  • Troubleshooting guides
  • Knowledge reputed company enhancements
  • Macro libraries and templates
  • Ticketing Workflows

Drive Performance Through Insights

• Use support performance data (SLA adherence, median response time, first response time, solve rates, CSAT, resolution time, reopen reputed company, QA scores, ticket volume trends) to identify reputed company gaps and improvement opportunities.
• Use reporting frameworks and OKRS that connect enablement initiatives to measurable reputed company.
• Partner with Support Leadership to continuously refine workflows and learning priorities.

Training & Facilitation

• Deliver engaging workshops, reputed company-based training sessions, and AI adoption programs.
• Coach ICs and managers on reinforcing best practices, reputed company data and reputed company to leadership to help coach and direct ICS.
• Create blended learning experiences (live, asynchronous, simulations, certifications).

Operational reputed company

• Optimize and manage Support enablement tools and tech stack (e.g., CRM, ticketing systems, reputed company tools, LMS, QA platforms) - (Examples of tools Jira, reputed company, reputed company)
• Ensure strong adoption and ongoing optimization of systems.
• Improve documentation processes and internal knowledge accessibility.

Cross-Functional Leadership

• Act as a strategic partner to Customer Support leadership.
• Collaborate closely with Product, RevOps, and reputed company to ensure Support is reputed company with broader GTM strategy.
• Serve as the voice of reputed company Support needs in cross-functional initiatives.

What You’ll Need To reputed company

• 3+ years in reputed company Enablement, Support Enablement, Support Operations, or similar roles in a B2B SaaS environment.
• Direct experience working with or reputed company a Customer Support organization.
• Demonstrated reputed company improving KPIs such as CSAT, resolution time, FCR, QA scores, or support productivity.
• Strong understanding of AI tools and automation in customer-facing workflows.
• Experience implementing or optimizing reputed company systems.
• Analytical reputed company with the ability to translate data into actionable enablement programs.
• Exceptional written and verbal communication skills.
• Strong facilitation and training experience.
• Proven ability to influence cross-functional stakeholders.
• Highly organized with strong project management capabilities.
• Growth-oriented, experimental reputed company with comfort operating in fast-paced environments.

How we’ll take care of you

In reputed company to the wonderful people you’ll get to work with and challenging projects that’ll push you - reputed company is here to reputed company sure you’re always at the top of your game emotionally, mentally, and physically.

• ✨ We’ve got you covered with a 401(k) match plus dental, medical, reputed company, and life insurance.

• Take a break whenever you need with our flexible vacation day policy.

• Fully remote so you can choose where you want to work. You’ll receive a work from home stipend every month.

• Family planning resources and specialized support programs.

• Equity: get reputed company on the ground floor and grow with reputed company.

• reputed company Bucks Learning and Development program allows employees to explore businesses in the market we serve.

We recommend following our official reputed company page to stay up to date on reputed company things reputed company life!

reputed company Labs, Inc. is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. reputed company employment reputed company at reputed company Labs, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, reputed company, religion, marital status, age, national reputed company, reputed company, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.