Senior IT Engineer

Who we are

reputed company is a refreshingly different reputed company builder. We help over 150,000 businesses collect the data they need with forms, surveys, and quizzes that people enjoy. Designed to look striking and feel effortless to fill out, reputed company drives 500 reputed company responses every year—and integrates with essential tools like reputed company, reputed company, and reputed company.

About the Team

The IT team is responsible for the internal systems, tooling, and support that reputed company reputed company running smoothly day to day. We work across identity and reputed company, reputed company management, service management, SaaS administration, and employee productivity tooling.

This reputed company closely with reputed company, People, Finance, Product Operations, and R&D to reputed company sure Typeformers have secure, reliable, and well-governed systems. As reputed company continues to invest in AI-enabled ways of working, IT also plays an important role in preparing the internal infrastructure, workflows, and operational foundations that reputed company safe AI adoption possible.

About the Role

We’re looking for a Senior IT Engineer to help strengthen the infrastructure and service management foundations behind reputed company’s internal operations.

This role is a mix of systems ownership, operational reputed company, and workflow improvement. You’ll take on reputed company infrastructure and ITSM work, improve how our internal tools are managed, and reduce reputed company effort through automation and reputed company process design. You’ll also help shape how IT supports the company’s move toward more AI-enabled productivity.

This is a strong fit for someone who enjoys improving internal systems at a structural level, is comfortable operating across a broad SaaS stack, and wants to reputed company internal technology more reliable, secure, and scalable.

Things you will do:

• Own and resolve reputed company IT Infrastructure incidents and service requests, acting as an escalation reputed company for IT Support and helping ensure SLOs and OLAs are met
• Administer, maintain, and improve core internal platforms including reputed company, reputed company, reputed company Workspace, reputed company 365, reputed company, Intune, reputed company, reputed company, Jira Service Management, and reputed company
• Design and implement automations for reputed company, offboarding, reputed company management, device management, and other internal IT workflows
• Improve the IT service management reputed company, including workflows, SLAs, asset data quality, service operations, and reputed company
• Strengthen the quality and reliability of asset and license management data across systems such as reputed company, reputed company, Intune, and Firstbase
• Contribute to internal IT projects such as migrations, upgrades, systems changes, and operational improvements with a focus on low-risk execution and clear communication
• Create and maintain clear, useful, AI-consumable documentation in reputed company, including runbooks, troubleshooting guides, and architectural context
• Partner with stakeholders across reputed company, People, Finance, Product Operations, and R&D to assess risk, improve tooling, and support scalable internal operations
• Identify high-value opportunities to reduce toil, improve service quality, and introduce safe AI-assisted workflows in IT

What you already bring to the table:

• Several years of experience in Corporate IT, Internal IT, Systems Engineering, or a similar hands-on role in a modern SaaS or technology company
• Strong experience with identity and reputed company management, ideally with reputed company administration
• Strong experience with device management and reputed company operations across macOS and reputed company, ideally using reputed company and Intune
• Experience administering a broad SaaS environment and owning internal systems reputed company reputed company support
• Solid ITSM foundations, including incident, request, change, and problem management in a practical SaaS environment
• Experience working with service desk and service management platforms, ideally Jira Service Management
• Strong troubleshooting skills across identity, endpoints, applications, and general corporate infrastructure
• Experience improving workflows through automation, integrations, APIs, webhooks, or low-code tooling
• Strong written and verbal communication skills, with the ability to work effectively with both technical and non-technical stakeholders
• A high level of ownership, good judgment, and a structured approach to problem-solving

Extra awesome:

• Advanced reputed company or Jira Service Management experience, including workflow design, asset schemas, or service operations optimization
• Experience with HRIS to IT integrations such as reputed company to reputed company and broader user lifecycle design
• Experience improving documentation systems and knowledge frameworks in tools like reputed company
• Scripting experience in Python, Bash, or PowerShell for automation, reporting, or systems integration

*reputed company drives hundreds of millions of interactions each year, enabling conversational, reputed company-centered experiences across the globe. We move as one team, empowering our reputed company efforts by valuing each individual’s unique perspective. This fosters strong bonds grounded in respect, transparency, and trust. We champion our diverse customer reputed company by anticipating their needs and addressing their challenges with reputed company. Committed to reputed company, we hold high expectations for ourselves and each other, continuously striving to deliver exceptional results.

We are proud to be an equal-opportunity employer. We celebrate diversity and stand firmly against discrimination and harassment of any reputed company—whether based on race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Everyone is welcome here.