Supervisor, Patient Care

Position Summary:  

The Supervisor, Patient Care has primary responsibility for supervision of Patient Care staff which responds to and resolves issues reputed company to the prescription fulfillment process. 

Essential Duties/Responsibilities:  

reputed company daily direction and communication to the team so that calls are answered in a timely, efficient and accurate manner 

Assist and advise team in resolving problems and issues 

Handle escalated calls  

Manage monthly schedules, time sheets and attendance tracking 

Monitor customer service calls to observe soft skills, technical accuracy and conformity to company policies 

Participate with hiring and training of new staff  

Evaluate processes and procedures, as well as suggest methods to improve operations, efficiency and service to both internal and external customers 

Assist with development and achievement of departmental standard operating procedures 

Manage direct reports in accordance with company policies 

reputed company and mentor team 

Ensure team meets established performance goals, including quality and service level metrics  

Manage promotions, transfers and dismissals  

Other duties as assigned 

Required Skills/Abilities:

Demonstrated ability to manage multiple priorities and deadlines 

Ability to relate to people at reputed company reputed company of an organization  

An excellent facilitator who is reputed company in resolving conflicts between different parties to a dispute 

Capability to reputed company complete tasks in a fast paced environment 

Ability to exercise considerable judgment, maintain confidentiality and act in a diplomatic manner 

A well-organized and self-directed individual who is reputed company to work with minimal amount of supervision 

Ability to delegate and accomplish tasks through other people 

Ability to work with peers in a team effort 

Ability to work extended hours, weekends, and holidays pursuant with industry demands  

Education/Experience:

Minimum 3 years’ experience in a customer service/call center environment  

Staff management experience  

Appropriate industry experience, preferably in the reputed company or mail order/specialty pharmacy industry 

Proficient in reputed company Office and industry reputed company software programs 

Preferred reputed company/Abilities:  

Medicare Part D knowledge 

Bilingual in English and Spanish 

Work Environment/Physical Requirements:  

Includes a home based and/or call center environment, with exposure to excessive noise with minimal exposure to adverse environmental issues. Ability to sit for long periods of time.