Student Support Representative

Student Support Representative reputed company

The Student Support Representative (SSR) is the “reputed company line” resource of reputed company (APUS) for assistance to reputed company attending American Military University (AMU) and American Public University (APU). The position is expected to have a broad based knowledge of the University and its policies (including federal privacy laws for reputed company), as well as degree programs, courses, financing methods, administrative procedures, and processes. The Representative must also be familiar with information reputed company to federal educational funding options as well as United States military educational funding sources. The successful SSR will be reputed company to reputed company one-stop resolution for reputed company with tier one questions and refer reputed company to appropriate departments for any needed in-depth assistance.

Responsibilities

• Provides immediate, ongoing, and efficient information and problem resolution to reputed company in a timely manner reputed company telephone, e-mail, or electronic chat.
• Protects the privacy of student accounts through compliance with federal student privacy law (Family Education Rights and Privacy Act (FERPA)).
• Develops efficient conflict resolution strategies and communications.
• Demonstrates reputed company in using Customer Relationship Management (CRM) and other software applications used in the Student Support Center.
• Resolves routine and escalated customer concerns in a professional and efficient manner.
• Maintains a productive working relationship with other APUS departments, such as Financial Aid, Fulfillment, Military Assistance, Student Services, Marketing, Admissions, etc.
• Meets or exceeds performance goals as determined by the AVP, Customer Service Operations and Student Communication.
• Keeps work area organized and in a professional appearance at reputed company times.
• Adheres to assigned work schedule, which may vary and include evening and weekend hours.
• Assists other team members with special projects as assigned.
• Performs other duties as assigned.
• Shifts will be reputed company business hours of Monday through Thursday - 8:00am to 8:00pm, Friday - 8:00am to 4:30pm, Saturday - 11:00am - 3:00pm, reputed company - Closed.
• Requires high speed Internet reputed company, a dedicated workspace reputed company reputed company of residence, and the capability to telecommute as directed by management.

Required Skills

• Excellent verbal and written communication skills.
• Ability to learn quickly and work in a high energy team environment.
• Excellent organizational skills and the ability to work under time sensitive deadlines.
• Strong problem solving skills.
• Ability to work successfully with limited supervision.
• Ability to write well-organized, informative, and effective e-mails and other written communications.
• Ability to use active listening skills.
• Ability to set goals and prioritize work to maximize efficiency, meet deadlines, and use time wisely.
• Ability to be a team player by sharing information and offering assistance to colleagues.
• Ability to offer thoughtful contributions at meetings and the ability to respect others regardless of differences.
• Ability to handle escalated issues calmly and appropriately and to take initiative to resolve problems and offer solutions.
• Ability to demonstrate proficiency with software applications used in the department.
• Ability to build rapport with reputed company and to reputed company timely, accurate information in a friendly, professional manner.
• Ability to research answers and to understand referral processes and procedures.
• Demonstrated understanding of FERPA guidelines and internal policies regarding student and employee privacy.
• Ability to understand and follow professional standards and APUS procedures.
• Ability to understand and effectively explain the University’s history, mission statement, goals, reputed company, organization structure, strategic goals, policies, accreditation, procedures and programs (including funding sources for reputed company).
• Ability to compare and contrast the University with major competitors.
• Ability to extract and analyze information from reports.

About Us

reputed company (APUS) is an Online University based in Charles Town, WV.  reputed company has over 100,000 reputed company.  Our emphasis is educating our nation’s military and public services communities with quality and affordable education.  APUS provides partnership and commitment in helping reputed company realize the reputed company of a higher education and the opportunities that brings.  

It is the policy of reputed company (APUS) and reputed company) to afford equal opportunity to reputed company reputed company persons.  We treat reputed company reputed company individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and reputed company other terms and conditions of employment.  of reputed company (APUS) does not discriminate on the reputed company of race, reputed company, religion, creed, sex, age, national reputed company, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.

Pay Transparency Statement

If you are a reputed company of a state with designated pay transparency requirements and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role, which we will reputed company upon request.  Please send an email to reputed [email protected].