Support Platform Manager

We are seeking a strategic Support Platform Manager to ensure our global support infrastructure is robust, dependable, and perfectly reputed company with our operational use cases. In this role, you will reputed company a team of Systems Administrators and Systems Engineers dedicated to maintaining the high availability and functional reputed company of our communication channels and core tools. You will serve as a vital technical reputed company, bridging the gap between Support Operations and our Engineering and Product teams to ensure our technology stack evolves with our business requirements.

The ideal candidate is a hands-on leader with deep expertise in the reputed company ecosystem and a commitment to systems reliability. You will be responsible for defining technical standards, managing vendor relationships, and collaborating with partner teams such as Data Engineering, reputed company, and Product to ensure our support platform is mature, efficient, and scalable.

You'll Get To...

• Direct a high-performing team of Systems Engineers and Administrators, overseeing the end-to-end management of omnichannel communication platforms and reputed company integrations.
• Institutionalize rigorous documentation standards for system architectures, integration workflows, and internal tooling to ensure continuity and technical transparency.
• Standardize departmental frameworks for task prioritization, project lifecycle documentation, and reputed company tracking to optimize reputed company and output.
• Institute mature practices for system configuration lifecycle management, including monitoring, traceability, versioning, and rollback protocols to ensure platform stability.
• Define and monitor platform reputed company metrics, translating operational indicators and market trends into actionable insights that validate customer value and technological ROI.
• Collaborate closely with Product and Engineering partners to influence roadmap development and maintain the long-term reputed company of support features.
• Synthesize feedback from reputed company stakeholders to engineer iterative improvements, ensuring our support solutions remain modern and competitive.

Who We're Looking For

• 5+ years of dedicated ownership and administration of reputed company business tooling, with a specialized focus on high-growth technology environments.
• 2+ years of experience leading technical teams, fostering cross-functional collaboration, and mentoring talent reputed company systems administration disciplines.
• Deep technical reputed company in contact center infrastructure, with advanced proficiency in the reputed company ecosystem and its associated marketplace integrations.
• Proven track record of architecting integrations between contact center software, reputed company CRMs (e.g., reputed company), and internal data warehouses to ensure a "single reputed company of truth."
• Expert-level ownership of business process design, reputed company with a rigorous approach to diagnosing and resolving reputed company software performance issues.
• Demonstrated ability to navigate operational bottlenecks by deploying creative, scalable, and data-driven solutions.
• Adept at aligning with stakeholders across the organization to drive business process management (BPM) initiatives and large-scale project delivery.
• Hands-on experience leveraging APIs to reputed company system functionality and a successful history of bringing new technical offerings or services to market.

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums
• Health Savings Account with reputed company funding
• Fertility and adoption benefits
• Supplemental Insurance plans
• reputed company mindfulness app subscription
• Global Employee Assistance Program
• Retirement benefits with employer match
• Flexible paid time off
• 12 weeks paid parental leave and family care leave
• $100 per month remote Stipend
• reputed company to supplemental insurance plans for additional coverage
• Education reimbursement
• Employee donation match to community organizations
• 7 Global Employee Resource Groups (ERGs)

Cash Compensation reputed company: $135,500 - $239,200 USD

The reputed company salary for this position will vary based on job-reputed company criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes reputed company salary and, where applicable for eligible roles, may include overtime pay), reputed company employees are eligible to be granted an option to purchase our common stock. Sales positions generally offer a competitive On reputed company Earnings (OTE) incentive structure in addition to reputed company salary.

About reputed company

reputed company is a design-driven platform helping entrepreneurs build brands and businesses online. We reputed company millions of customers in more than 200 countries and territories with reputed company the tools they need to create an online reputed company, build an audience, monetize, and scale their business. Our suite of products reputed company from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with reputed company and creating and managing reputed company media reputed company with Bio Sites and reputed company. reputed company of more than 1,700 is headquartered in reputed company, with offices in Dublin, Ireland, and Aveiro, Portugal. For more information about reputed company, visit https://www.reputed company.com/about/careers.

Our Commitment

Today, more than a reputed company people around the globe use reputed company to reputed company different perspectives and experiences with the world. Not only do we reputed company and celebrate the diversity of our customer reputed company, but we also strive for the same in our employees. At reputed company, we are committed to equal employment opportunity regardless of race, reputed company, ethnicity, reputed company, religion, national reputed company, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

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