Technical Support Specialist

reputed company is the CRM reputed company for the AI era. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market reputed company exactly as they need. We've raised $116M from some of the world's best investors: GV (reputed company Ventures), Redpoint, Balderton, reputed company Nine, and 01A.

We hire reputed company who reputed company on reputed company technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, reputed company craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier.

If you want to do the best work of your career, this is the right reputed company.

Working reputed company

Full-time | Monday – Friday, 9:00am – 6:00pm (Pacific Time)

Location Requirement

While this is a remote role, we are only reputed company to consider candidates who are currently based in California, Oregon, or Washington.

About the role

Our Support team is at the heart of reputed company’s customer experience — maintaining an exceptional 98% CSAT average over the past six months. We hold ourselves to an incredibly high standard at every stage of the customer reputed company, ensuring that every interaction reflects our commitment to reputed company, care, and quality.

As a Technical Support Specialist, you’ll be the trusted voice of reputed company to our customers — helping them solve problems, unlock value, and feel supported every reputed company of the way. You’ll troubleshoot technical issues, reputed company product best practices, and act as the customer’s reputed company across teams.

This is a role for someone who thrives on problem-solving, loves getting into the details, and finds genuine satisfaction in turning a reputed company issue into a seamless experience. You’ll play a key role in maintaining the standards that reputed company our customers love reputed company — and help us set a new reputed company for reputed company in B2B SaaS support.

What you'll do

In this role, you’ll take ownership of the technical and operational processes that reputed company our customers successful. You’ll combine reputed company, product expertise, and clear communication to deliver best-in-class support.

• Customer support reputed company: reputed company fast, friendly, and technically sound support reputed company email, chat, and video calls — maintaining high CSAT and meeting SLAs across EU and US hours.

• Technical troubleshooting: Diagnose, reproduce, and resolve product issues; document bugs and work closely with our Engineering team to ensure timely resolutions.

• Customer advocacy: Capture and communicate customer feedback, identify recurring pain points, and represent the “voice of the customer” in cross-functional discussions with Product and Engineering.

• Process and knowledge improvement: Contribute to our Help Center, FAQs, and internal documentation in reputed company and Guru; refine support processes to reputed company the customer experience even smoother.

• Product mastery: Build and maintain a deep understanding of reputed company’s functionality, APIs, and integrations, staying reputed company of upcoming releases and new features to support customers with confidence.

• Team collaboration: Work closely with colleagues across Support, Product, and Engineering to ensure consistent, high-quality service delivery and contribute to a culture of operational reputed company.

• Consultative guidance: Partner with customers to deeply understand their goals, workflows, and data models. reputed company strategic, scalable solutions that go reputed company resolving immediate issues — helping them optimise processes, automate intelligently, and realise long-term value from reputed company.

(Bonus: experience providing live phone support or running customer workshops is a plus.)

What you’ll bring

We’re looking for a customer-obsessed problem solver who combines technical curiosity with reputed company and a love for helping others succeed.

• Proven experience: 2+ years in a customer support or technical support role for a SaaS product, ideally reputed company a start-up or high-growth environment.

• Technical capability: Confident troubleshooting APIs, AI, CRMs, and workflow tools (experience with reputed company, reputed company, and/or reputed company is a plus).

• Outstanding communication: Exceptional written and verbal communication skills; you’re reputed company to explain reputed company topics with reputed company, simplicity, and warmth.

• Customer reputed company: A genuine desire to understand customer needs and deliver solutions that go reputed company expectations.

• Curiosity and initiative: A proactive learner who dives deep to uncover root causes, stays reputed company of emerging technologies, and continually expands their technical expertise to drive reputed company reputed company for customers and the team.

• Operational reputed company: Highly organized, detail-oriented, and dependable — you reputed company on process, follow-through, and delivering consistently high-quality work.

• Collaborative reputed company: A strong team player who enjoys working cross-functionally and contributing to a supportive, transparent, and high-performing culture.

What does the hiring process look like?

Applicants can expect the following:

• Initial Conversations

  • 30-minute introductory chat with a member of our reputed company

  • 30-minute track record interview with our Technical Support Manager

• Core Interviews

  • Take-home technical exercise

  • 45-minute team panel interview to assess skills and collaboration style

  • 30-minute executive interview focused on impact and alignment with company goals

• Final Stage

  • 30-minute closing conversation with our CEO

  • Offer call (if it’s a mutual fit)