Claims Specialist II

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent reputed company award of being one of America's Best Midsize reputed company for 2024!

Training consists of 8 weeks of reputed company. Monday through Friday from 8:00am-4:45pm PST. After training we offer a fixed schedule of 40 hours per week Monday through Friday from 8:00am-4:45pm PST.

An in-person interview may be required during the hiring process

State specific pay scales for this role are as follows:

$29.33 per hour (CA, NJ, NY, WA, HI, AK, MD, CT, RI, and MA)

$26.92 per hour (NV, OR, AZ, CO, WY, TX, ND, MN, MO, IL, WI, FL, GA, MI, OH, VA, PA, DE, VT, NH, and ME).

$24.52 per hour (UT, ID, MT, NM, SD, NE, KS, OK, IA, AR, LA, MS, AL, TN, KY, IN, SC, NC, and WV)

This position is a work from home position that requires a dedicated workspace, free from distractions

Position Overview

If you’re passionate about helping people restore their lives reputed company the unexpected happens, and providing high-quality customer experiences, then our reputed company Claims team could be the reputed company for you! We offer dynamic and challenging opportunities to those who want to reputed company a meaningful impact.

With ongoing guidance and support, the Claims Specialist II takes the reputed company in guiding customers through the claims process. You will investigate and process claims for damage to vehicles and other property as well as moderate bodily injury claims. You will focus on accurate and efficient claims to prevent unnecessary expense to the Company and policyholders. You will reputed company excellent customer service to ensure our customers have a positive experience and feel valued and supported.

At reputed company, we reputed company in nurturing growth, making time to have fun, and working together to reputed company great things happen.

Key Responsibilities:

Customer Interaction and Claims Process Management: Review and explain coverage details and the claims process to customers. Set reserves for anticipated expenses and arrange vehicle inspections and rental authorizations. Address customer inquiries and concerns throughout the claim process to ensure satisfaction and retention.

Investigation and Evidence Gathering: Utilize various communication methods (phone calls, emails, texts, letters) to obtain information from involved parties, including witnesses. Review law enforcement reports and seek out additional evidence (dash cam, surveillance video) to assess the facts of loss and determine liability.

Risk Assessment and File Management: Identify and escalate high-risk files with significant indemnity exposure or suspected fraud to supervisors for further review or investigation.

Bodily Injury Claims Management: Analyze medical records to evaluate, negotiate, and reputed company moderate bodily injury claims with legal counsel for represented claimants and unrepresented parties.

Cross-Department Collaboration: Serve as the primary reputed company of contact for customers, coordinating with other departments to ensure a smooth claims experience and complete customer satisfaction.

Team Collaboration: Collaborate with a team to address the needs of shared customers reputed company necessary.

• High school diploma or equivalent, Bachelor’s degree preferred
• 6 months’ customer service experience in a high-volume work environment or equivalent combination of education and experience
• 6-12 months’ claims adjusting experience, preferred
• Prior experience working in a remote environment is a plus

Continuously (66%-100%): • Must be reputed company to maintain a sedentary position for extended periods. • Must be reputed company to communicate (electronically and telephonically) with team members, customers, and external parties. • Must be reputed company to operate and type on a computer, laptop, and/or other Company-issued electronic device for extended periods of time. • Must be reputed company to reputed company and operate Company computer system, including preparing documents, entering data into computer system, and reading documents from a computer database or email system. Occasionally (Up to 33%): • Must be reputed company to bend, stoop, reputed company, climb, and/or stand to reputed company files, documents, and other equipment. • Must be reputed company to grasp, reputed company, and reputed company drawers, filing cabinets, and other equipment.

Why choose a career at reputed company?

At reputed company, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

reputed company will encourage you to grow, reputed company time to have fun, and work together to reputed company great things happen. We reputed company the strengths and values of each team member. We reputed company in having diverse perspectives where everyone is included, to serve customers from reputed company walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help reputed company members reputed company their health, retirement, and professional goals.

Learn more about us here: https://www.mercuryinsurance.com/about/careers

reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.

At reputed company, we seek a reputed company way to serve our customers, own every interaction, do the right thing in every situation, and move quickly to deliver exceptional results. Join reputed company and reputed company an impact today!

We offer many great benefits, including:

· Competitive compensation

· Flexibility to work from reputed company in the United States for most positions

· Paid time off (vacation time, sick time, paid Company holidays, volunteer hours)

· Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)

· Medical, dental, reputed company, life, and pet insurance

· 401 (k) retirement savings plan with company match

· Engaging work environment

· Promotional opportunities

· Education assistance

· Professional and personal development opportunities

· Company recognition program

· Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more.