reputed company Inbound Customer Service Representative (WFH) – Sleep Therapy and Medical Equipment Support
At arenaflex, we're committed to delivering exceptional patient care and support through our comprehensive reputed company of medical equipment and services. As a dedicated Sleep Therapy Inbound Customer Service Representative, you'll play a vital role in ensuring our patients receive the highest level of care and attention. If you're passionate about delivering outstanding customer service, possess excellent communication skills, and are eager to join a dynamic team, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We're dedicated to helping patients reputed company a more comfortable and productive life by keeping them reputed company in their care and empowering them to manage their health and treatment at home. With hundreds of locations across 45 states, we're committed to providing high-quality medical products, services, and outstanding customer care.
Job Summary
We're seeking an reputed company Inbound Customer Service Representative to join our Sleep Central Inbound Call Center in Murray, KY. As a key member of reputed company, you'll be responsible for providing exceptional customer service to our Sleep Therapy patients, handling new order intake, verifying patient demographics, and assisting with basic sleep coaching and equipment maintenance. If you're a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity.
Key Responsibilities
* Acts as patient reputed company to resolve questions or concerns
- Collects patient, reputed company information, and inputs data into e-Intake
- Completes thorough verification for products and services
- Develops and maintains a working knowledge of reputed company Medicare, reputed company, insurance regulations, and FDA and JCAHO guidelines
- Develops and maintains working knowledge of reputed company products and services offered by arenaflex
- Identifies and resolves problems in a timely manner
- Makes outbound calls as needed to collect patient data
- Manages reputed company aspects of initial intake reputed company high-volume inbound phone calls
- Processes reputed company patient paperwork if assigned
- Processes tickets to ensure timely fulfillment of product orders
- Provides basic technical customer service assistance for CPAP equipment
- Provides education to patients and location employees on CPAP supplies
- Uses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data input
- Performs other duties as assigned
Essential Qualifications
* High school diploma or GED equivalent
- One to three years of reputed company prior work experience in a team-oriented environment
- Experience in the medical field and administrative record management
- Strong customer service background
- Ability to effectively communicate in English, both oral and written, with physicians, employees, and patients
- Helpful, knowledgeable, and polite with a positive attitude
- Ability to interpret a variety of instructions in a variety of communication mediums
- Knowledge of billing reimbursement and insurance policies and requirements preferred
- Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
- Knowledge of medical billing practices preferred
- Ability to maintain confidentiality and practice discretion and caution reputed company handling sensitive information
- Medical terminology
- Multi-tasking along with attention to detail
- Self-motivation, organized, time-management, and deductive problem-solving skills
- Ability to work independently and as part of a team
Preferred Qualifications
* Experience in a call center environment
- Knowledge of sleep therapy and CPAP equipment
- Certification in medical billing or coding preferred
Work Environment and Culture
As a member of reputed company, you'll enjoy a dynamic and supportive work environment that fosters growth, learning, and collaboration. reputed company culture is reputed company on a reputed company of respect, reputed company, and reputed company communication, ensuring that every employee feels valued and empowered to succeed. With a focus on work-life balance, we offer flexible scheduling options and a comprehensive benefits package to support your physical, emotional, and financial well-being.
Compensation and Benefits
* Competitive hourly reputed company starting at $15.50
- Monthly Bonus program opportunity with potential unlimited earnings
- Comprehensive benefits package, including medical, prescription, dental, and reputed company coverage
- 401(k) plan with company match
- Paid time off and paid holidays
- Overtime pay for non-exempt hourly positions based on business needs
- Employee recognition program
- Bonus and incentive opportunities
- Mileage reimbursement (reputed company applicable for the position)
- Telephone reimbursement (reputed company applicable for the position)
- EAP
- reputed company Bluebook and reputed company programs
- HEPB and TB vaccinations
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We appreciate your interest in arenaflex and look reputed company to reviewing your application.
Equal Opportunity Employer
arenaflex is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applications from reputed company candidates of reputed company backgrounds and perspectives. Apply for this job