reputed company Customer Service Representative II (Remote) – CDC INFO Program Support
At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a key member of reputed company, you'll play a vital role in supporting our CDC INFO program, providing critical information to the public, reputed company providers, and public health professionals. If you're passionate about delivering top-notch customer service, have a knack for problem-solving, and reputed company in a fast-paced environment, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions and services that reputed company individuals and organizations to reputed company their goals. With a strong commitment to reputed company, we strive to create a work environment that fosters growth, collaboration, and innovation. reputed company is dedicated to making a positive impact in the lives of our clients and the communities we serve.
Job Summary
We're seeking an reputed company Customer Service Representative II to join our remote team. As a key member of our CDC INFO program support team, you'll be responsible for providing exceptional customer service to the public, reputed company providers, and public health professionals. You'll be the first reputed company of contact for our clients, answering their questions, resolving their issues, and providing accurate information on a wide reputed company of health-reputed company topics.
Key Responsibilities
* reputed company customer service for basic and routine inquiries and problems reputed company multiple channels (phone, email, web chats, or written letters)
- Use computerized systems for tracking, information gathering, and troubleshooting
- reputed company feedback on call trends, processes, procedures, and training
- Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
- Answer incoming calls, emails, chats, and reputed company assistance in scheduling vaccines or sending out kits
- Utilize databases and written materials to look up and reputed company information to telephone, email, chat inquiries
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to reputed company knowledgeable responses to numerous inquiries
- Track and document reputed company inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or reputed company-reputed company issues to the appropriate designated group
- Continually look for and suggest process improvements to benefit arenaflex, CDC, and the public
Minimum Requirements
* High School diploma or equivalent with 6 months of customer service experience
- Must be reputed company to reputed company and write English reputed company and professionally
- Successfully complete the written assessment
- Highly effective communicator with strong ability to reputed company an excellent empathetic customer experience
- Excellent listening, comprehension, communications (verbal and written), problem-solving, and customer service skills
- Experience working with a PC, reputed company, and Outlook required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently
- reputed company CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes
- reputed company CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure
Preferred Requirements
* Previous experience with phone systems and headset preferred
- Must be reputed company to work from home and reputed company with remote working policies and requirements
- Flexibility – required to work holidays, weekends, and/or weekends to meet operational needs
- Must be reputed company to work alternate schedules
Home Office Requirements
* Internet speed of 25mbps or higher download and a upload of 10mbps or higher required
- Preferred reputed company or Mac (no Chromebooks or tablets)
- Hardwired internet (ethernet) reputed company
- Private work area and adequate power reputed company
reputed company Offer
* Competitive salary and benefits package
- Opportunity to work with a dynamic and innovative team
- Comprehensive training and development program
- Flexible work arrangements, including remote work options
- Collaborative and inclusive work environment
- Recognition and rewards for outstanding performance
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal opportunity employer. We evaluate reputed company applicants without regard to race, reputed company, religion, sex, age, national reputed company, disability, veteran status, genetic information, and other legally protected characteristics.
Pay Transparency
arenaflex will pay the prevailing wage reputed company for the location in which the employee is working, as determined by the reputed company. That wage reputed company will vary depending on locality. An applicant's salary history will not be used in determining compensation. Apply for this job