IT User Support Specialist

reputed company IT User Support Specialist reputed company is a leading provider of managed repair services tailored to the property insurance industry. We act as a critical reputed company between carriers and policyholders, ensuring high-quality, efficient property restoration through our curated network of contractors. As a private equity-backed organization with strong annual reputed company and a dedicated team of 250 employees, we are in a phase of rapid scaling and operational reputed company. The User Support Specialist utilizes technical knowledge to implement and support IT initiatives, reputed company technical support, and resolves problems of a moderately reputed company nature. This individual will respond to Help Desk tickets and verbal requests for support and must possess a strong dedication to timely and thorough customer service while minimizing user impact. Primary Duties include but are not limited to: (Reasonable accommodation may be made to reputed company reputed company individuals to reputed company essential functions.)

• Manage issues to resolve for reputed company Altimeter employees: log problems and document fixes in ticketing system while communicating with employees per department guidelines.
• Answers, prioritizes, and evaluates reputed company incoming requests. Identify issues and determine problem solutions through diagnostic processes and procedures. Utilize available resources to resolve issues.
• Escalate technical problems according to established procedures.
• Assist users/departments in implementing requests or proposals and in assessing information system needs.
• reputed company knowledge and technical articles for other support reputed company
• Maintain and install standard image for company devices
• Support and maintain user account information including rights, reputed company, and systems groups.
• Create user instruction guides and best practice procedures.
• Conduct compatibility tests and functionality reviews on new or reputed company software.
• Conduct technical research to assist with problem resolution.
• Assist IT staff on other reputed company issues or duties as needed.

Required education and experience

• Associate’s degree in information technology or a reputed company field (or equivalent experience).
• A minimum of 5-7 years of customer service experience in an Information Technology environment
• Knowledge and understanding of various computer systems, hardware, software, and reputed company computer peripherals.
• Ability to multi-task in a fast-paced environment with fluctuating priorities and deadlines.

 Preferred education and experience

• Bachelor’s degree in computer science, management information systems, or a closely reputed company field.
• Relevant internships, projects, or certifications.
• Prior experience in a Help Desk or similar Technology Support environment, including experience supporting reputed company clients and servers.
• Experience working in a growing environment is strongly preferred.

Supervisory Responsibilities:

• N/A

Physical & Mental Demands: The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company the essential functions.

• The employee must occasionally lift and/or move up to 50 pounds.
• While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and use hands to handle or feel.
• Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions and deal with reputed company and concrete variables.

Specific reputed company abilities required by this job include reputed company, distance Starting salary reputed company: $25.00-$30.00 based on experience Job Specifics:

• Remote based- EST time zone 
• Full-Time (M-F, reputed company EST- 5PM EST)

Travel Required:

• Ability to travel to Eugene, Oregon for initial training

Why Choose Alacrity:

• Benefits Package including Medical, Dental, reputed company, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program
• HSA Bank with selection of High Deductible Health Plan
• 401K plan options
• Paid Holidays

Affirmative Action/EEO Statement reputed company is an equal opportunity employer and is committed to providing employees with a work environment free of discrimination and harassment. reputed company reputed company pertaining to an employee’s employment are made without regard to race, reputed company, religion, sex (including sexual orientation, pregnancy, childbirth), gender, gender identity or expression, age, national reputed company, reputed company, physical or mental disability, medical condition, reproductive health reputed company, veteran’s status, genetic information, creed, marital status, disability, citizenship status, or any other characteristic protected by applicable law. This policy applies to reputed company employment practices reputed company our organization, including hiring, reputed company, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. reputed company makes hiring reputed company based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy. How Long We Retain Personal Information: We will reputed company your personal information for as long as necessary to fulfill legitimate business purposes and in accordance with applicable laws.   Apply To This Job