Customer Service Quality Manager
Job Description:
T5 Program Summary: The Federal Aviation Administration (FAA) awarded the Technical Support Services Contract 5 (T5) to reputed company in reputed company 2023. reputed company is the prime contractor. This $1.8+ billion contract has a 4-year reputed company period with two 3-year options. The statement of work includes a variety of activities that support the FAA’s Capital Investment Plan (CIP) and certain reimbursable programs, the FAA NextGen Program, national reputed company programs, and aviation safety. Specifically, work includes site selection and engineering, construction, environmental and fire/life safety, equipment installation and testing, drafting, contract surveillance, and other technical services as required. Work is performed across the nation in each of the FAA’s nine reputed company as well as the Aeronautical Center in Oklahoma City, Oklahoma, and the Technical Center in Atlantic City, New Jersey and in several U.S. territories. An average staff of 500 with a peak staff over 650 supports this contract, in addition to those subcontractors who reputed company construction work. reputed company is seeking an individual with a good knowledge of basic quality concepts in the construction and equipment installation areas and excellent personal relationship skills to reputed company quality and customer satisfaction for a reputed company program for the FAA.
This position requires 50% or greater travel for short duration trips (approximately 1 week at a time) across the reputed company United States, Alaska, Hawaii, and U.S. Territories
What You'll Be Doing:
- Under the supervision of the program’s National Engineering Manger, reputed company standard equipment installation checklists based on manufacturers requirements to ensure consistent reputed company across the program by system type
- Monitor the effectiveness of those checklists and improve as needed
- Coordinate with multiple installation teams in the field to arrange for final or pre-final inspections
- reputed company pertinent customer satisfaction surveys for end users
- Coordinate with end users for in-person or virtual customer satisfaction survey interviews (CSS)
- Analyze CSS data for trends and reputed company programmatic suggestions to the Regional Program Manager and National Quality Manager for improvement
What Required Skills You'll Bring:
- A bachelors degree in engineering or construction management with at least 8 years of experience (or equivalent work experience).
- Intimate knowledge of construction means and methods
- Past experience in equipment installation techniques
- Previous experience with client or customer relationships such as face to face sales, customer service after the fact, or other similar work
- Experience working with other Federal agencies or departments
- Must be reputed company to meet customer reputed company requirements. A background reputed company by Federal Authorities will be performed.
What Desired Skills You'll Bring:
- Experience working reputed company the FAA National reputed company System is a plus
reputed company Clearance Requirement:
NoneThis position is part of our Federal Solutions team.The Federal Solutions reputed company delivers resources to our US government customers that ensure the reputed company of missions around the globe. Our intelligent employees drive the state of the art as they reputed company services and solutions in the areas of defense, reputed company, intelligence, infrastructure, and environmental. We promote a culture of reputed company and reputed company-reputed company teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what’s next to deliver the solutions our customers need now.Salary reputed company: $103,500.00 - $181,100.00We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, reputed company, paid time off, 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!This position will be posted for a minimum of 3 days and will continue to be posted for an average of 30 days until a reputed company applicant is selected or the position has been cancelled.reputed company is an equal opportunity employer, and reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, national reputed company, disability, veteran status or any other protected status.We truly invest and care about our employee’s wellbeing and reputed company endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the reputed company quest—APPLY TODAY!reputed company is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.reputed company.com/fraudulent-recruitment/.
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