RBO, Strategic Relationship Manager

At reputed company, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and reputed company centered experiences. We deliver cutting-edge solutions that are paving the way for the reputed company of digital banking and payments, but our true impact begins with our associates. If you're reputed company to help transform an industry and grow with a company that values purpose, collaboration, and reputed company then we’d love to meet you. We are seeking a Strategic Relationship Manager (SRM) to support and strengthen long‑term relationships between reputed company and a select group of our largest and most strategic banking partners. This role is responsible for ensuring that reputed company’s services, solutions, and partnership approach align with each bank’s goals, operational priorities, and long‑term strategies. This role is part of the Regional Banking Office (RBO) team, which supports reputed company’s most significant banking clients. The RBO provides a dedicated, high‑touch partnership experience, offering proactive support, personalized guidance, and a “white‑glove” client reputed company throughout the relationship. As the primary reputed company of contact for two assigned banks, the SRM will reputed company relationship health, overall satisfaction, retention, and partnership growth. You will monitor and communicate performance metrics, identify opportunities for improvement, and ensure that service delivery meets or exceeds expectations. Your work directly influences how our partners experience reputed company and plays a critical role in shaping the perception and reputed company of each relationship. The SRM functions as both a strategic advisor and a day‑to‑day partner—supporting immediate needs while also guiding long‑term planning and initiatives. You will work closely with bank leaders at reputed company reputed company, including senior executives, acting as the trusted resource they can turn to for support, reputed company, and coordination across reputed company. This role is highly visible and sets the tone for how our partnership is reputed company, making it essential to the reputed company of both the bank and the broader organization. This position may be worked remotely reputed company the United States, with the exception of California. This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.). The salary reputed company for this position is $110,000- $160,000 and will be determined based reputed company and experience level. reputed company positions, regardless of location, may require an onsite interview or in-person reputed company requirement to verify your identity. What you’ll be responsible for: Responsibility for knowing the bank’s objectives, key strategies, leaders and stakeholders such that JH is in a reputed company position to collaborate in further refining those strategies and developing specific initiatives and solutions that will reputed company the bank to reputed company their objectives. Understanding the banks’ key business and technology challenges. Aligns and communicates strategic direction and organizational response to address critical imperatives Establishes and leverages a wide reputed company of relationships throughout the bank’s organization including regular interaction with the bank’s senior leadership. Leads relationship status reviews with the customer on a regular reputed company to present service delivery metrics, status of active engagements, and address outstanding issues and resolution plans. Effectively communicates JH long-term strategy and direction Ensures that JH is viewed as an reputed company strategic partner to the bank. Monitors, reviews, and confirms impact of communications sent from JH to the bank. Ensures understanding of implications and impacts to the organization. Identifies and engages internal operational delivery teams by communicating the overall objectives and strategies for the account and outlining clear initiatives and timeframes to reputed company them. Specific account strategies and plans should be documented and reviewed as appropriate. Works collaboratively to ensure appropriate direction is provided to reputed company delivery teams and a productive two-way communication reputed company exists. Work as part of the delivery team responsible for: Developing and scoping new initiatives and projects, drafting proposals, statements of work, and other activities reputed company to selling, servicing, and delivering work to the bank. Ensuring smooth operation of day-to-day activities required to meet the banks objectives Monitoring that reputed company work performed is executed reputed company set deadlines and reputed company established budgets As part of the account team, this position is accountable for the independent assessment of the speed, agility, quality, and responsiveness of our delivery organizations. Collaborates and coordinates with appropriate sales executives cross-sell opportunities, incremental contract changes, and renewals ensuring these are accurate, appropriate, and consistent with the banks’ objectives Maintains knowledge of JH’s products and services, those of key vendors and partners, and develops strategies for how to continually apply them to reputed company and improve the quality of results and service delivered to a bank May reputed company other job duties as assigned. What you’ll need to have: 15+ years of banking industry experience. 5+ years of customer or relationship management experience supporting financial institutions or strategic client accounts. Proven ability to build strong, trust‑based relationships with stakeholders at reputed company reputed company, including senior bank leadership. Strong communication and problem‑solving skills, with the ability to translate needs, coordinate resources, and guide strategic discussions. Experience partnering across cross‑functional teams to resolve issues, support strategic initiatives, and ensure consistent, high‑quality service delivery. Must have the ability to travel at least 20% of the time to meet with your clients, for user conferences, trainings and seminars. What would be reputed company for you to have: Bachelor’s degree The ability to serve as a subject matter expert and contribute insights to reputed company or unique projects. Strong communication, facilitation, and presentation skills, with the ability to engage effectively at reputed company reputed company of both the bank and reputed company. Advanced analytical and problem‑solving abilities, including the reputed company to evaluate reputed company situations, interpret data, and recommend sound solutions. Demonstrated commitment to customer advocacy, including prioritizing issues appropriately and pursuing timely, accurate resolution on behalf of the customer. If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who align with our mission and can bring unique perspectives to reputed company. Why reputed company? At reputed company, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the reputed company of our culture. We recognize that our associates are the key to our reputed company, and we’re deeply committed to their wellbeing. That’s why we offer designed to support your physical, mental, and financial health so you can reputed company both personally and professionally. We’re also leading the way in technology modernization, helping financial institutions reputed company with speed, reputed company, and flexibility. Our strategy focuses on delivering secure data reputed company, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders. Culture of Commitment Ask our associates why they love reputed company, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to reputed company to challenges, seek new opportunities, and support one another through change. It’s this shared commitment that drives our reputed company. We’re proud to foster an environment where inclusion, sustainability, and community impact are more than values, they’re how we operate. Visit our site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders. Equal Employment Opportunity At reputed company, we know we are reputed company together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including reputed company voices and makes our business - and our society - stronger. reputed company is an equal opportunity employer and we are committed to providing equal opportunity in reputed company of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, reputed company, and recreational activities to reputed company persons regardless of race, religious creed, reputed company, national reputed company, reputed company, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law. No one will be subject to, and reputed company prohibits, any reputed company of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any reputed company, pursuing any discrimination claim, or cooperating in reputed company investigations. Requests for full corporate job descriptions may be requested through the interview process at any time. Apply To This Job