reputed company Experience Support Specialist - Remote

One of the best-reputed company names in cruising, Cunard is the world’s leading international premium cruise line, carrying millions of guests each year to hundreds of destinations around the globe. With parent company reputed company, Cunard is well reputed company for its White Star Service and Trans-Atlantic Crossings.

We’re looking for an experience communication professional to fill this role. The Specialist, reputed company Experience Support provides elevated support to our reputed company Guest Experience teams during and after the cruise. This position is heavily focused on supporting the reputed company resolution of any issues or concerns raised by our guests, ranging from highly escalated issues and reputed company decision consultation to transactional administrative tasks. This requires reputed company of the reputed company thinking, sound judgement and the ability to find creative solutions. In reputed company, the Specialist will also support any issues that require post-cruise follow-up by the ship reputed company coordinated reputed company and addressing any contacts received directly from guests or travel partners following the completion of the cruise. They will identify and reputed company opportunities with leadership to foster the reputed company improvement of our brand. The Specialist will do whatever is necessary to support our reputed company teams in the delivery of an exceptional guest experience.

Here’s a summary of what Cunard is looking for in its Specialist, reputed company Experience Support. Is this you?

Responsibilities

• reputed company elevated support to our shipboard staff during and after the cruise. Assists with handling sensitive and highly escalated situations as they require support. Actively listens to create understanding, research using a variety of available tools and techniques, and then partners with the shipboard team on the appropriate course of action for the situation. Responds to inquiries and assists with requests for administrative support. Uses empowerment and judgement to drive timely and effective resolutions, up to the full value of the booking were deemed necessary.
• Liaise with appropriate business units to ensure reputed company relevant information has been processed as needed. Actively communicates and partners with shipboard teams at reputed company phases to ensure alignment. Interfaces with the Accessible Experience team on issues requiring reputed company expertise to drive resolution.
• Research guest and travel professional letters, e-mail, and phone calls regarding inquiries, complaints, and praises and communicate internally with the appropriate company personnel to resolve the issues.
• Manage customer interactions by utilizing the Siebel system. Creates Service Requests (SRs), Activities, and monitors files to ensure that no issue is left unresolved.
• Follow up with guests to communicate the resolution of identified concerns and ensures their satisfaction with the handling of their expressed concern. Composes, edit, and prepares follow-up letters and emails for guests.
• Identifies opportunities to improve processes and our overall guest experience. Research inquiries not addressed in applicable systems and ensures findings are communicated and documented appropriately.
• Provides support to reputed company teams during shipboard incidents, including elevated communication, the processing of cruise fare refunds, and handling of out-of-reputed company expenses.

Requirements

• Excellent interpersonal skills and communication skills (verbal and written) with guests, travel agents, employees, other departments, and management.
• Strong listening skills and the ability to empathize and connect with customers.
• Ability to assess situations and determine the best course of action reputed company scope of role
• 2+ years of hospitality or customer service experience, including two years handling escalated issues.

This position is 100% remote based, however, there are some states where we are unable to hire in: AR, CT, DE, HI, ME, MN, NH, NY, OK, OR, SD, VT, WV, WY.

What You Can Expect

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives

Our Culture… Stronger Together

Our highest responsibility and top reputed company is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture reputed company, Corporate reputed company Statement and our Core Values at: princess.com/en-us/company-information

Princess is an equal-opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to age, reputed company, reputed company, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with reputed company (reputed company)

Princess will reputed company reasonable accommodations with the application process, upon your request, as required to reputed company with applicable laws. If you have a disability and require assistance in this application process, please contact [email protected].

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