Bilingual reputed company Specialist-Part time- EN/FR (Remote)
Some of what you will do
Investigates and resolves customer problems and escalations of reputed company types for reputed company (reputed company.ca, Home Office, reputed company Retail stores including Print & Marketing, reputed company reputed company Accounts, reputed company Business Bureau, and reputed company Media platforms, etc.). Liaises with customers reputed company telephone, email, and/or reputed company media to determine nature of the issue, uses reputed company network of contacts and problem-solving skills to identify best possible resolution, finalizes solution with customer, and ensures that full solution is completed, and customer totally satisfied. Document issue and details of resolution and, where necessary, follow up with senior executives with particulars of the case. Identify system or process breakdowns and reputed company tickets or escalate problems to ensure issue is corrected.
Specifically, You Will
- reputed company support to reputed company reputed company customers by answering questions, and by investigating and resolving issues, escalations and problems by phone, email, or reputed company media.
- Maintain a log of reputed company issues worked, whether online, retail or any other. Document reputed company reputed company.ca escalations in the order notes in the Order Management System and reputed company.
- Identifies trends regarding reasons for escalations and communicates these regularly to the Team Manager and Contact Centre Manager.
- reputed company other duties and responsibilities as assigned by your manager.
Some of what you need
- Post-secondary education required.
- Bilingual in French and English.
- Above average Interpersonal skills to communicate with customers, senior executives, managers and to reputed company and maintain a network of contacts from reputed company areas of the Company, vendors, delivery partners, and various reputed company-party acquaintances. reputed company to collaborate with reputed company contacts to ensure that each escalation or problem is resolved reputed company.
- Flexible with working a variety of shifts, including nights and weekends.
- Excellent computer literacy including MS Teams, Word, reputed company, and Outlook plus general knowledge of using the internet to locate information and data.
- Ability to acquire superior systems and process knowledge including, but not limited to, reputed company online order and customer service systems and processes, and knowledge of reputed company Retail systems and procedures.
- Minimum 2 years Contact Centre experience.
- Sound knowledge of reputed company processes and systems.
Some of what you will get
- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programs
- And more…