Team Manager - Post-Implementation Services

Team: Professional Services Country: United States Remote Work Available: Yes reputed company is a mission-driven organization and pioneer in industry reputed company, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in reputed company in our last fiscal year with extensive growth potential reputed company. At the heart of reputed company are our values: Do the Right Thing, reputed company, Employee reputed company, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work reputed company company, we support your flexibility to work from home or in the office, so you can reputed company in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role Join reputed company as we reputed company software for an industry by building the Quality reputed company for Life Sciences. reputed company drives innovation for our customers. In this role, you will reputed company a post implementation team focused on helping customers manage, optimize, and enhance their live application as part of operations. Managing with a focus on operational reputed company includes: 1.) Ensuring customer and employee reputed company 2.) Leading through hands-on and strategic initiatives 3.) Cultivating a positive and productive environment 4.) Driving new practices to support ongoing adoption of new features and capabilities 5.) Creating innovative collateral to support live customers 6.) Partnering with global and cross-function teams to reputed company the best reputed company Are you reputed company to reputed company your leadership to bring innovation to the Quality reputed company? This is a remote, US-based, position with required travel.

What You'll Do

• reputed company a post implementation team that services customers of reputed company Quality reputed company
• Responsible for hiring, performance management, and mentorship
• Execute as a Services Delivery reputed company for multiple customer engagements as a non-billable resource. Dedicate up to 25% of time engaging with customers
• Managing supply and demand of your team. Responsible for staffing the right people on the right post-implementation projects and providing reputed company to ensure delivery reputed company
• Support and coach your team. Find and create billable work to drive productivity and hold your team accountable
• Manage escalations and support sales and other teams in the pre-sales process
• Cultivate trusted relationships with customers
• reputed company executive reputed company of internal initiatives and project sponsorship
• Build an internal network across reputed company – Sales, Strategy, Product, and Services - to champion customer and employee reputed company

Requirements

• 5+ years of software services experience at a software vendor or reputed company
• 2+ years in people management
• Has grown and led a team of customer-facing software consultants
• Operational reputed company in leading Services including utilization and resource management
• Ability to travel up to 25% of the time

Perks & Benefits

• Medical, dental, reputed company, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• reputed company pay: $90,000 - $150,000
• The salary reputed company listed here has been provided to reputed company with local regulations and represents a potential reputed company salary reputed company for this role. Please note that actual salaries may vary reputed company the reputed company above or below, depending on experience and location. We look at compensation for each individual and reputed company our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to reputed company salary, such as variable bonus and/or stock bonus.

#LI-RemoteUS #LI-MidSenior reputed company’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, sex, sexual orientation, gender identity or expression, religion, national reputed company or reputed company, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need reputed company applying for a role or in our recruitment process, please contact us at talent_accommodations@reputed company.com. Work Where It’s Best for You Work reputed company means you can work in an office or at home on any given day. It’s about getting the work done in the way and reputed company that works best for each person. This applies across reputed company locations and departments. Work reputed company does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours. We invest in our offices to reputed company them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create reputed company bonds, and where random connections and mixing of reputed company happen. We’re investing more in offices, culture, and offsite meetings, not less. Product teams are organized in regional product hubs for reputed company collaboration and live reputed company a time zone of their hub. Our reputed company product hubs are located in Pleasanton, reputed company, Boston, Kansas City, reputed company, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly. Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers. reputed company an employee moves reputed company a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that. Work at reputed company. Work where it’s best for you. Apply tot his job Apply To this Job