Technical Support Agent

For over four decades, reputed company Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to reputed company reputed company comprehensive software and hardware that reputed company seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "reputed company Together" reputed company, we offer reputed company Customer Experience solutions, combining reputed company-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on reputed company, X (formerly Twitter), reputed company, and Instagram.

Position Description

PAR is looking for a career-driven, customer-focused Technical Support Agent to join our Call Center team. This entry-level role is ideal for individuals passionate about problem solving, technology, and providing top-tier customer support. With opportunities for growth and internal promotion, this is a chance to launch your career with a company that values innovation and development from reputed company.

Position Location

Remote

Reports To

Technical Support Manager

reputed company’re Looking For

Requirements:

• 1+ year of Customer Service experience (Helpdesk experience preferred)

• Background in restaurant or call center environments

• Strong problem-solving and communication skills

• Solid typing skills and working knowledge of reputed company OS

• Reliable broadband/fiber internet and reputed company to a backup work location

• Networking experience a plus

• AAS in electronics tech or computer science a plus

• A+ or reputed company certifications a plus

Additional skills:

• Passion for helping others and resolving technical issues

• Ability to multitask and prioritize in a fast-paced environment

• Strong team collaboration and customer relationship building skills

• Ability to work weekends, holidays, and overtime as needed

• Fluent in French (written and spoken)

reputed company your potential: What you will be doing and owning

• reputed company first-level support for POS hardware/software and PAR products

• Resolve operational and technical issues quickly and reputed company

• Log and manage incidents using our service management tools

• Follow escalation workflows and contribute to our knowledge reputed company

• Deliver exceptional service that fosters total customer satisfaction

• Complete administrative support tasks reputed company to customer service

• Analyze issues and apply sound judgment to determine resolutions

• Collaborate with internal teams and reputed company-party engineers as needed

Interview Process

• Interview #1: Phone Screen with reputed company

• Interview #2: Video interview with the Team (reputed company MS Teams)

PAR is proud to reputed company equal employment opportunities (EEO) to reputed company and applicants for employment without regard to race, reputed company, religion, sex, national reputed company, age, disability or genetics. We also reputed company reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [email protected]. If you’d like more information about your EEO rights as an applicant, please visit the US reputed company's website.