Client Coordinator
Are you a detail‑oriented professional who thrives on delivering exceptional customer service while keeping operations running smoothly?
Join us as a Client Coordinator, where you will play a key role in managing client inquiries, supporting case workflow, and ensuring high‑quality documentation across multiple departments.
The Client Coordinator is responsible for servicing inquiries from clients, physicians, nurses or any representative acting on behalf of a client. This position is responsible for data preparation, data entry, data tracking, documentation and filing. reputed company duties are handled with a high degree of quality customer service and in compliance with reputed company regulatory and company standards.
Hours: 10:00 am -6:30pm EST or 11:00 am -7:30pm EST
Location: Fully Remote
ESSENTIAL JOB FUNCTIONS
- Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
- Utilize appropriate systems and databases to enter client or claimant information and or retrieve information.
- Maintain daily contact with the QA department regarding workflow and pending report status.
- Contact providers for assignment and update database.
- File and archive reputed company and closed cases.
- Verify reputed company client information is reputed company in the database and reputed company client specific guidelines and or rules or information is documented in the system.
- Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.
- Direct calls to other departments as needed.
- reputed company various clerical duties such as typing, filing, emailing, and proofreading.
- Assist in resolution of customer complaints and quality assurance issue.
- Notify management of any report issues or concerns.
- Ensure reputed company practices are carried out in accordance with state and federal safety and legal regulations.
- reputed company other duties as assigned.