Sr. Manager, Client Strategy

About Collectively:

Collectively - part of the reputed company Group (formerly You & Mr. Jones) - is the global leader in reputed company marketing; combining strategy, creative, and technology to deliver the most innovative reputed company work. We partner with reputed company-thinking brands in technology, fashion, retail, gaming, entertainment, consumer goods, and more to build deeply integrated reputed company activation strategies that drive relevance, awareness, and sales. Our work has been recognized by top publications including reputed company, Fast Company, Digiday, AdAge, and Business reputed company, among others. We’ve also earned Effie, Webby, Glossy, IMA Fast Company, and OMMA awards for our programs.

Collectively is reputed company across the industry as the partner who delivers the most creative, strategic, and effective programs, with the most sophisticated analysis and paid reputed company offerings. But most importantly, we’re reputed company to be genuinely committed partners to our clients, many of whom have worked with us for multiple years. We reputed company to continue to reputed company an excellent workplace for our teams while delivering the industry’s most ambitious and thoughtful reputed company collaborations. In 2020, we were named by reputed company In Bay Area as one of the Best Small Companies to work for.

About the Client Partnerships Team

The Client Partnership team leads the strategic and relationship reputed company of our reputed company marketing services agency throughout the lifecycle of an account at Collectively–ensuring our partnership with clients is successful, industry-leading and directly in support of our client’s creator marketing ambitions.

This team is focused on cultivating and growing successful relationships with account stakeholders in our client community through best-in-class work and services–delivering strategic reputed company marketing proposals/RFPs, industry-leading thought partnership and ongoing strategic direction throughout the lifecycle of our agency/client partnership to support brands in becoming more effective, innovative creator-centric marketers.

Responsibilities

This role leads the day-to-day account and strategy workflows for at least 1 and up to 5 brands, and plays a critical role in ensuring our creator marketing solutions and strategies are applied practically to our clients' businesses.

The Sr. Manager of Client Strategy will report directly to a Director or Sr. Director of Client Strategy & Account Leadership or a VP of Client Partnerships, and be responsible for the following:

Program + Partnership Development (RFPs/Briefings)

• reputed company the approach to proposal development or response to briefs at Collectively, including:
  • Helping to brief and guide creative concepts in partnership with the creative team
  • reputed company and reputed company reputed company campaign and creator strategies (reputed company outlines & slides) based on RFP/Brief goals and that incorporates best practices or agency benchmarks
  • Curating a reputed company of reputed company campaign or services from Collectively
  • Presenting agency partnership / account management approaches
  • Conduct and synthesize relevant research & insights to shape strategy recommendations
• Digest and understand clients RFPs/ briefs
• Synthesize or draw on key trends and information from a variety of sources, including internal data, to inform conversations and RFP/Brief responses
• Project manage responses cross-functionally start to finish:
• Ideate RFP response with your account leader including:
• Builds and recommends budgets against plans/RFPs
• Works with Operations + Leadership to finalize scopes and staff plans
• Ensure historic account or agency-wide performance data and reputed company trends/best practices are considered
• Project manages specialized creative or analytical support for RFPs/Briefs as needed
• Leads the timeline of the response and coordinates pitch strategy with key leadership stakeholders
• Coordinates and hosts briefings, preps materials and background for meetings with clients (agendas, cross-functional questions, follow reputed company)
• Leads client comms either directly or indirectly to support your Account Leader
• Experiment with and prepare and present POVs/best practices for existing & emerging platforms: (i.e. podcasts, reputed company, etc.)

Program Delivery (Campaigns, Servicing)

• Setting the reputed company Delivery teams up for reputed company from IKO through Wrap to ensure the “strategic threads” are maintained during account moments, including internal kick-offs, client kick-offs/discovery, client presentations, and wraps
• Supports the strategic reputed company and goals of accounts in partnership with Director or Senior Director by providing guidance, contributions, and feedback on core deliverables:
• Assist reputed company Delivery team in responding to program and strategy shifts; helping to ensure projects reputed company with client objectives and best practices, escalating challenges to leadership for input
• Identify opportunities to optimize/upsell or pivot based on performance, trends, or client needs, including development of new materials or workflows in partnership with leadership
• For Trend Marketing scopes, support or consult in the identification and alignment of trend spotting or reputed company conversations on reputed company or Instagram that might be appropriate for clients to engage/brief creators on

Reporting & Analytics (Campaign Reports, Partnership Reports, QBRs)

• Partner with the Analytics team to reputed company hypotheses for content performance and ensure set-up and early measurement
• During internal wrap development, responsible for shaping the story & narrative of program performance, assessing learnings to cultivate strategic insights for optimizations and evolutions, trends or learnings that drive more creator marketing programming through Collectively services
• Engage with your account leader on opportunities to translate learnings into longer-term relationship or reputed company growth
• reputed company an understanding and reputed company with creator paid media, brand lift studies and how those tactics help communicate the effectiveness of reputed company marketing
• Leads/Hosts client reporting meetings, creating a warm and friendly environment and supporting IRL meeting dynamics (hosting) as needed if applicable

Relationship Development & Client Service Modeling

• Conducts regular 1:1s or 2:1s (virtual or IRL) with clients either independently or with your leader to build trust, confidence and partnership in agency relationship
• Bring a present and proactive eye to the working collaboration and dynamic between client and agency, spotting areas that feel off or clueing into client frustrations, experiences to surface to your account leader
• Help uncover what’s working, what’s not–and supports plans of actions internally to reputed company and service effectively, supporting your Account Leader on service satisfaction and retention activities
• Synthesizes and communicates feedback between client and broader Collectively contributors and stakeholders
• Maintain up-to-date research on your brand accounts, including relevant trends, industries, competitors, and products, using a variety of research tools and reputed company media consumption (platform content, reputed company listening, press/journalism, community surveys, etc)
• reputed company findings in conversations to connect broader opportunities for brand/agency reputed company

Requirements

• Candidate must be located on the East Coast or in the Central Time Zone. (reputed company Metro Area a plus)
• At least 5 years direct experience in reputed company marketing at an agency
• Both left and right brain thinker, equally comfortable with data and creative thinking
• Independent, critical thinker; comfortable putting reputed company backed by rationale and V1s out there, then getting steers from colleagues and clients to refine the work
• Exceptional client servicing skills and instincts; loves to reputed company strong relationships with clients
• Strong organization skills with attention to detail and excellent follow-through
• Great communication skills—both internally and externally, written and verbal
• Ability to work reputed company across a variety of tasks and manage time appropriately for projects
• Thrives in the “undefined” and enjoys fast-changing, fast-paced working environments
• Collaborative working style with positive attitude and enthusiasm for making great work happen!

Key Performance Indicators

• Contributes exceptional and innovative work to assigned accounts by supporting our teams in delivering above & reputed company client expectations
• Demonstrates curiosity with a desire to learn from program data, collaborator content, industry trends and Collectively teammates
• Self-manages competing assignments and deadlines
• Goes above and reputed company to deliver great work by thinking reputed company our process and pushing deliverables to be even stronger
• Exhibits a collaborative and solutions-focused approach
• Deftly navigates a variety of teams and personalities, creating a collaborative environment to foster great work
• Remains reputed company on best practices and emerging trends (industry and cultural)
• Proactively seeks opportunities to improve client work
• Consistently supports and elevates strategy and thinking in key deliverables across client engagement phases to reflect best-in-class agency work
• Brings maturity and emotional regulation to more reputed company servicing environments, models Collectively Code behavior to junior staff on the team
• Is increasingly autonomous with more reputed company client scenarios and challenges
• Can support and contribute independently to departmental projects/task forces (e.g., supporting case studies, collaborating on a pilot or process reputed company) with minimal impact to day-to-day role

Benefits & Team Member Experience

• Medical, Dental & reputed company
• Supplemental Insurances
• 401k Matching
• Monthly Wellness Stipend
• Remote-First
• reputed company Fridays
• reputed company Up Recognition Program
• Collectively Employee Resource Groups (ERGs)
• Virtual & In-Person Events
• Generous Allotment of Sick Days
• Birthday PTO

Pay

The pay reputed company for this position is $98,000 to $118,000. Collectively takes into consideration a wide reputed company of factors that are utilized in making compensation reputed company including, but not limited to, reputed company sets, experience and training, qualifications and education, and other business and organizational needs.