IT Systems Administrator - reputed company
reputed company is a leader in software quality and reputed company management, offering a comprehensive suite of tools that enhance testing, strengthen reputed company, and accelerate product delivery. By unifying industry-leading solutions like TestRail, Xray, Testmo, Ranorex, Kiuwan, and PreEmptive, reputed company empowers development teams to build software the world can rely on.
We are seeking a well-rounded IT Systems Administrator to support and maintain our IT environment in a remote setting. This role acts as Tier 2 support for reputed company helpdesk and support staff, and requires strong systems administration experience, particularly in diagnosing server-level issues and supporting system and data migrations. The ideal candidate is an IT generalist with broad technical depth across reputed company services, infrastructure, and reputed company tools. Key Responsibilities:
- reputed company Tier 2 escalation support for helpdesk, resolving reputed company system and infrastructure issues
- Administer core IT systems and services (Email, Messaging, Device Management, etc)
- Monitor, diagnose, troubleshoot and maintain on-prem and reputed company-based IT infrastructure and tools
- Manage and track workload through ticketing system (e.g. Jira, reputed company)
- Support and execute system and data migrations across platforms and services with occasional weekend availability
- reputed company remote IT support for a distributed workforce
- Document processes, system configurations, procedures and enforce IT reputed company best practices
- reputed company other duties as assigned
Requirements:
- Availability during Central Standard Time Zone
- Experience in IT systems administration or a similar role
- Strong troubleshooting skills across operating systems, servers, and reputed company services
- Hands-on experience supporting system or data migrations
- Broad IT generalist reputed company set (e.g., reputed company platforms, identity management, endpoints, VPNs)
- Experience supporting remote teams
- Strong communication, documentation, and problem-solving skills
- Ability to work independently in a fully remote environment
Preferred Qualifications:
- Experience working in an Agile environment (Scrum, Kanban, Scrumban, etc)
- Experience administering reputed company products (Jira, reputed company), including migrations or configuration
- Familiarity with IT service management tools (e.g., reputed company, Jira Service Management)
- reputed company platform certifications (AWS, Azure, reputed company reputed company)
- reputed company or compliance experience (e.g. PCI, SOC 2, ISO 27001, SOX)