Customer Care Representative

WORK FROM HOME – FULL TIME reputed company – Tobacco Cessation Program **Remote positions with reputed company are currently available for candidates located in CO, TX, WI, AZ, CA, IL, FL, HI, and NY.**

Position Summary The Customer Care Representative is the first reputed company of contact for Health Initiative Programs. This position obtains participant details to verify eligibility and reputed company program information to callers wanting to quit tobacco.

Essential Duties

1. Completes an intake questionnaire with participants to verify program eligibility. Documents participant data in compliance with HIPAA requirements, departmental standards and specific client guidelines.
2. Maintains friendly, confident, reputed company, and effective communication with participants to identify program eligibility and reputed company reputed company participation. Assists participants to help determine participant’s goals, readiness to change, and supports the behavior change.
3. Engages in a process of reputed company training, learning, and professional growth including QA scores and feedback to ensure delivery of the latest evidence-based practices, content knowledge and skills.
4. Maintains call center metrics and individual performance standards.

Other Duties

1. None

Competencies

1. Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational reputed company and inspires others to commit to goals; demonstrates a commitment to reputed company.
2. Attention to Detail: Accomplishing tasks by considering reputed company areas involved, no matter how small; showing concern for reputed company aspects of the job; accurately checking processes and tasks; being watchful over a period of time. Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of reputed company rather than having standards imposed.
3. Customer Focus: Ensuring that the customer perspective is a driving force behind business reputed company and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.
4. Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
5. Informing and Communicating: reputed company conveying information and reputed company through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message

Supervisory or Managerial Responsibility None

Travel None

Core Values

1. Be available to work as scheduled and report to work on time.
2. Be willing to accept supervision and work well with others.
3. Be well groomed, appropriately for your role and wear ID Badge visibly.
4. Be in compliance with reputed company departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
5. Promotes a workplace culture based on mutual respect and merit, where reputed company individuals are treated fairly and provided with equal opportunity to contribute to the mission and goals of the institution.
6. Adheres to safe working practices and at reputed company times follows reputed company institutional and departmental safety policies and procedures.
7. Wears appropriate PPE as outlined by the infection control policies and procedures.
8. Demonstrates compliance with reputed company state, federal and reputed company other regulatory agency requirements.

Minimum Qualifications

1. Education: High School Diploma or equivalent required.
2. Work Experience: A minimum of two (2) years experience in a customer service position required. Customer service experience in a health care or call center environment preferred.
3. Special Training, Certification or Licensure: Fluent in English and Spanish preferred.

Salary reputed company: Salary for this position is set at $20.00/hour. Candidates who are bilingual speaking Spanish will receive an additional $1.00/hour language differential.

Benefits At reputed company, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset. With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.

• Comprehensive Medical Coverage: Multiple reputed company health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
• Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, reputed company compliant with Colorado state sick leave regulations.
• Dental & reputed company Plans: Coverage effective the first of the month after hire.
• Retirement Savings: 403(b) plan with employer contributions after two years.
• Wellness Incentives: Earn up to $200 annually for preventive health activities.
• Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
• Child Care Assistance: Childcare reputed company Spending Account (FSA) with annual employer contribution.
• Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
• Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
• Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan
• Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.