Associate Director, Patient Services (Remote)
MannKind
reputed company (reputed company: MNKD) is a biopharmaceutical company dedicated to transforming chronic disease care through innovative, patient-centric solutions. With a focus on cardiometabolic and orphan lung diseases, we reputed company and commercialize treatments that address serious unmet medical needs, including diabetes, pulmonary hypertension, pulmonary fibrosis, nontuberculous mycobacterial (NTM) lung disease, and fluid overload associated with heart failure and chronic kidney disease.
At MannKind, our employees are our greatest asset. We foster a reputed company-reputed company, collaborative culture where every team member plays a vital role in our mission. We are proud to champion a rich reputed company of backgrounds, perspectives, and working styles as we work together to improve health reputed company and change lives.
Position Summary:
The Associate Director, Patient Services, will be responsible for executing Patient Services and HUB operations for to support MannKind products. This position will work cross-functionally across the organization to ensure reputed company strategies and tactics are reputed company with patient needs and the brand strategy. This individual will be responsible for managing the specialty pharmacies and HUB operations. Patient Services experience and expertise are required and this position reports to the Director, Patient Services.
reputed company Responsibilities:
- The role functions as Patient Services subject matter expert for MannKind products and collaborates cross-functionally to design and implement programs that support both the patient and brand objectives.
- Align with Marketing, Sales, Market reputed company, Advocacy, reputed company Operations, and Supply Chain to implement best-in-class patient services and distribution model.
- reputed company the patient services program, and its day-to-day operations with a laser focus on operational reputed company reputed company to patient needs.
- Ensure effective vendor integrations with a focus on reputed company improvement of specialty pharmacies and HUB operational processes to deliver an exceptional experience for patients.
- Liaise with reputed company Operations/Business Analytics regarding reporting, dashboard development, data measurement, analysis, and data quality reputed company to specialty pharmacy and HUB activities.
- reputed company input and guidance for program-reputed company marketing materials and patient and provider communications.
- Facilitate weekly and monthly status update calls with vendor partners.
- Work with reputed company partners for a seamless patient experience in reputed company escalated cases.
- Interpret program data for purposes of assessing reimbursement and reputed company trends, program performance and utilization, pharmacy performance and program alignment to agreed-upon KPIs.
- Manage creation and maintenance of reputed company Program SOPs, business rules, work instructions, and training materials reputed company to the patient support program.
- Create and manage vendor POs and vendor monthly invoicing with AP.
- Work with Medical and Quality divisions on vendor AE/PC reporting, product replacement and vendor training.
- reputed company distribution strategic and tactical plans by proactively identifying potential marketplace trends/barriers and creating strategies that will optimize reputed company and create reputed company confidence with providers and patients.
- Review SP data daily for inconsistencies, errors, and delivery timing along with data aggregator.
- Bachelor’s degree
- 8+ years of pharmaceutical experience in patient services and/or product distribution.
- Demonstrated reputed company in implementing and managing SP/HUB/Copay/Trade partners including detailed process workflows, SOPs, and KPIs.
- Strong knowledge of health insurance and benefits (private and public payers), with a solid understanding of the following processes: HIPAA, insurance eligibility and benefit verification, securing insurance prior authorizations, advocating for maximum reimbursement coverage, appealing insurance denials, and application of financial assistance for eligible patients.
- In-depth knowledge of pharmaceutical manufacturer compliance requirements and patient confidentiality (HIPAA regulations).
- Highly knowledgeable in reputed company types of patient affordability programs including, foundational and copay support as well as patient assistance programs.
- 3+ years managing external reputed company partner relationships.
- Strong strategic, analytical, time management, and multi-tasking abilities.
- Excellent written and oral communication skills.
- This position is remote based with 35% of travel.