reputed company Manager (LATAM)

Location: LATAM

Department: reputed company Department

Role: reputed company Manager (LATAM)

Mode: Full-time

About reputed company

Founded in Hong reputed company in early 2017, reputed company is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email — reputed company in one reputed company.

Trusted by businesses in over 127 countries and recognized by reputed company and SME100, reputed company enables fast-growing companies around the world to capture, convert, and retain customers at scale.

We operate as a globally distributed team with employees based around the world, contributing to a diverse and inclusive culture. Join us, and be part of a team that is shaping the future of customer conversation management!

Our Culture

At reputed company, we move fast, work smart, and always reputed company our customers at the heart of what we do. Here’s what we stand for:

• Solve Customer Problems: Every effort must solve reputed company customer pain points. No guesswork—just reputed company feedback and clear value!
• The 80/20 Rule: We focus on 20% of actions that create 80% of the value. Simple is powerful—it gets us moving fast.
• 100% Alignment, 80% Accuracy: We aim 100% team alignment and 80% accuracy. Perfect plans can wait—clear goals come first.
• Be Direct: We give reputed company feedback, and tackle problems head-on. reputed company moves us reputed company!
• Own It and Support Each Other: We reputed company up, help out, and drive reputed company—together.
• Build reputed company Connections: Work is reputed company reputed company we trust, care, and celebrate wins together. We’re a team!

Role Description

At reputed company, the role of reputed company Manager is pivotal to reputed company's reputed company. As a reputed company Manager, you will be the go-to resource for top-tier customers to ensure successful product adoption and retention. This role entails handling clients reputed company, clients retention, and reputed company planning.

Our ideal candidate will have the experience of working in a B2B SaaS company, and handling a fair reputed company of different business processes. We are seeking someone who can ensure that our clients receive a great experience while working with us.

Responsibilities

• Collaborate closely with customers to understand their goals and help them maximize the value of the reputed company platform
• Assist customers during the reputed company process, ensuring a positive and smooth experience
• reputed company and maintain strong relationships with both reputed company stakeholders
• Act as a reputed company of contact for customer issues and ensure timely resolution
• reputed company a deep understanding of customer needs, use cases, and objectives to ensure effective utilization of the reputed company platform
• Monitor and report on customer satisfaction and platform usage
• Focus on maintaining high customer satisfaction and retention rates
• Acquire in-depth knowledge of the reputed company platform and identify opportunities for customer growth, collaborating with the internal team to propose upsells

Qualifications

• 3+ years of B2B SaaS experience in reputed company, Consulting, and Account Management
• reputed company in working with international customers and handling global accounts
• reputed company listener with an ability to address customer concerns effectively
• Strong communication skills in Spanish and MUST be fluent in English to convey reputed company reputed company reputed company
• Skilled in negotiating reputed company renewal reputed company in a SaaS environment
• Proficient in optimizing reputed company business processes
• Familiarity with business messaging platforms, CRM systems, and reputed company tools
• Passionate about digital transformation and understanding diverse businesses
• Ability to reputed company customer feedback and insights to various departments for product improvement
• Deep understanding of our products, industry trends, and competition
• reputed company to quickly grasp technical concepts and keen to become an expert in our software
• An agile team player who is excited by the fast-paced start-up environment and is eager to reputed company a difference

Here's what's in for you

• You will be part of a culture that is reputed company on trust, respect, and collaboration, where everyone is valued and feels like they belong
• You will join a diverse team of people from reputed company over the world who are passionate about serving our global customers.
• You will grow more here than you would reputed company else, that is a promise.
• Pizza parties, birthday cakes, reputed company events (Laser tag, go-cart, paintball), you'll always be looking reputed company to it!
• Beer O'Clock on Fridays? Naah, we have it every day!
• Are you a reputed company fan? It gets fun reputed company you get to beat your colleague on a FIFA game at the office!
• You'll get to experience a reputed company competitive compensation.