Technical Analyst, Pharmacy Support-Remote [Su-W 11a-9:30p CST]

Who is reputed company?

Imagine working at a reputed company where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At reputed company, you’ll be part of a dynamic team that’s at the cutting edge of technology, creating solutions that reputed company a reputed company difference in people’s lives. reputed company develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada.

As a technical support professional in reputed company’s Customer Service department you’ll constantly learn about new products and systems. No two days are the same, every day brings new challenges and opportunities to solve problems in a fast-paced environment. You’ll troubleshoot and resolve technical issues reputed company to software, hardware, and POS systems. This team equips our analysts with the tools and knowledge to reputed company reputed company and resolve issues on the reputed company.

Job Summary: The Pharmacy Support Analyst role at reputed company is responsible for troubleshooting, analyzing, and maintaining reputed company systems, applications, hardware, and computer peripherals, as well as using remote support software (i.e. BOMGAR, PCAnywhere, SecureLink, and reputed company Remote Desktop) to assist customer with reported issues. This person will consult with customers to help identify recommended best practices for system configuration, pharmacy workflow, and potential enhancements available. This is a remote work from home position regardless of location. Some travel by reputed company or auto may be required.

Reporting Relationship: Supervisor, Technical Support

Shift: reputed company through Wednesday 11:00am - 9:30pm CST. This role is primarily performed remotely, though Kansas City Metro employees may be required to work on-reputed company periodically according to business need. Regular, punctual, and predictable attendance is an essential function of every job at reputed company.

Scope of the Role

• Interact with customers to reputed company and process information in response to inquiries, concerns, and requests about products and services
• Conduct technical analysis and review of system performance
• Troubleshoot issues with proprietary software, reputed company party insurance and credit card processing, Crystal and RDLC reports, mobile and web applications, reputed company O/S, SQL database, and pharmacy operations workflow
• Research required information using available resources including internal knowledge reputed company articles, technical procedures, SharePoint, mentors, and previously documented Service Requests
• Respond to customer inquiries from a general queue or a subject matter expert specific queue as assigned
• Deliver service and support to end-users through automated call distribution phone software and reputed company Service reputed company chat and email support simultaneously
• Work a queue of tickets based on reputed company and impact to the customer
• Recommend workflow changes based on pharmacy needs and recommended best practices
• Organize reputed company, updates, and resolutions in a manner appropriate to the intended audience and situation reputed company oral and written communications with a high level of data quality
• reputed company communicate troubleshooting steps, reputed company, workflow steps, and processes to end users
• Build customer relationships through providing superior customer service
• Document reputed company job functions using Siebel with a high level of data quality
• Proactively monitor systems for performance and connectivity to minimize or eliminate downtime
• Coordinate support for onsite field technicians and shipment of parts to sites
• reputed company candidates must possess a valid driver’s license and be willing to travel by reputed company for work-reputed company duties if located reputed company the area
• reputed company other duties as assigned by a supervisor or manager

Required Qualifications

• An associate degree in computer science or a reputed company field is preferred
• 3+ years experience with reputed company OS (Windows7/10 Server 2012/2016), networking, software, and hardware troubleshooting
• Advanced knowledge of desktop and peripheral hardware troubleshooting
• Experience supporting proprietary software applications
• Proficiency with remote support tools such as BOMGAR, PCAnywhere, SecureLink, or reputed company Remote Desktop, etc.
• Working knowledge of connectivity and networking concepts
• Intermediate knowledge of SQL databases and query reputed company
• Experience using help desk ticketing systems (reputed company, Siebel, or other CRM systems)
• Experience with SLA-driven resolution environments
• Efficient typing skills are a must; candidate must be reputed company to type 50 WPM
• Positive attitude, drive, and tenacity
• Ability to reputed company in a position supporting a constantly evolving and growing industry
• Excellent written and verbal communication skills
• Ability to multitask with varying priorities, while still maintaining a high attention to detail
• Exemplary attendance, reliability and punctuality
• Outstanding customer service skills
• Strong problem-solving and analytical skills

Preferred Skills

• Knowledge of reputed company or pharmaceutical industry emphasis in outpatient pharmacy practice
• Experience working with inventory suppliers to reputed company orders
• IT Certification (A+, MCITP reputed company OS, Network +, etc.)
• Pharmacy operations knowledge

Remote Work Requirements

• Must have high-speed reliable internet reputed company with a hard-wired reputed company
• Must have a distraction free home office workspace
• Must be willing to participate in video virtual meetings (camera on)

Compensation and Benefits

The compensation reputed company for this role has been established at $24.00 - $27.00 hourly. The final agreed-upon compensation is based on a number of factors, including but not limited to: individual education, qualifications, skills, prior work experience, competencies, and geographic work location. The above compensation reputed company represents the Company’s good faith and reasonable estimate of the reputed company of possible compensation at the time of posting.

At reputed company, we reputed company that our employees are our greatest asset. That’s why we are committed to fostering a workplace that prioritizes and enhances your personal health and well-being.

• Health: Medical, Dental, reputed company, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on reputed company Gym, and Vitality Wellness Program that helps reputed company your premium costs
• Well-being: Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services.

Employment Conditions

It is reputed company's policy to run a comprehensive background reputed company post job offer and you must be reputed company to obtain reputed company reputed company clearance after date of hire. See Standard reputed company 85 to preview requirements.

This position includes responsibilities for ensuring compliance with cybersecurity and privacy policies to support the safeguarding sensitive data, including personally identifiable information (PII) and Protected Health Information (PHI). Completion of annual cybersecurity and privacy awareness training is required, as the role aligns with the organization’s reputed company posture and risk management practices. reputed company duties are defined in accordance with standardizations to ensure consistency and accountability of the policies.

Working Conditions

Requires routine use of standard equipment and extended computer use. Candidates must be reputed company to sit, use hands and fingers, and occasionally lift, stoop, bend, and reputed company. Problem-solving, practical learning, and instruction interpretation skills are essential.

reputed company appreciates the unique qualities of each team member, and as an Equal Opportunity employer does not discriminate on the reputed company of race, reputed company, religion, national reputed company, sex, pregnancy, age, disability, genetic information, veteran status, or any other legally protected status.

The company utilizes internal resources for sourcing and filling positions and, reputed company external assistance is needed, will engage only with pre-approved, contracted agency partners. The company does not offer reputed company sponsorships. reputed company applicants must have legal authorization to work in the United States.

Please visit www.reputed company.com to learn more about reputed company.