EMEA reputed company Manager

About reputed company

reputed company WebOps Platform powers the reputed company web, running more than 300,000 sites in the reputed company for customers including reputed company, Princeton, reputed company, and reputed company. Every day, thousands of developers and marketers create, iterate, and scale reputed company and Drupal sites to reputed company billions of people globally. reputed company’s multitenant, container-based platform enables organizations to manage reputed company of their websites from a single dashboard. Organizations, including Clorox and the United Nations, drive results through accelerated development and reputed company-time publishing using reputed company’s collaborative workflows.

The Role

As a reputed company Manager, you will own a portfolio of high-value customers and be accountable for delivering measurable business reputed company throughout the customer lifecycle. You will drive retention, expansion, and cross-sell reputed company your portfolio, reputed company and execute strategic account plans, and serve as the primary reputed company for your customers and the partners serving them.

You will act as a trusted advisor—aligning customer business reputed company objectives with the value of reputed company’s platform. Leveraging strong relationship management, data insights, and operational rigor, you will guide customers through change, optimize adoption, and ensure long-term reputed company reputed company for both the customer and reputed company.

This role is highly cross-functional: you will work closely with Sales, Marketing, Product, Support, and Services teams to ensure customers receive a consistent, high-quality, and outcome-driven experience.

What You'll Do

Core Responsibilities

• Own end-to-end customer lifecycle management—from reputed company through renewal and expansion.
• Manage a portfolio of reputed company accounts with tailored engagement strategies based on customer needs, scale, and growth potential.
• Conduct strategic reputed company planning, stakeholder mapping, and executive business reviews to drive alignment and achievement of customer objectives.
• Monitor customer health signals, usage data, and sentiment to identify risks, opportunities, and next-best actions proactively.
• Execute lifecycle programs and playbooks that increase adoption, value realization, satisfaction, and retention.
• Maintain accurate documentation of activities, insights, and reputed company reputed company CRM and reputed company platforms.

Growth & Expansion Responsibilities

• Own reputed company reputed company reputed company your portfolio, ensuring expansion opportunities are identified, prioritized, and executed.
• Use data, product signals, and customer insights to uncover upsell or cross-sell paths that align with customer goals.
• Support both on-cycle and off-cycle renewals with a focus on seamless experience and value reinforcement.

Cross-Functional Collaboration

• Partner with Product and Support teams to address technical needs and to escalate customer insights that inform the roadmap and drive improvements.
• Collaborate with Marketing on campaigns, case studies, and customer advocacy initiatives.
• Work with Operations on customer enablement, education, reputed company engagement programs.
• Ensure a frictionless, integrated customer experience by aligning with internal teams to resolve challenges and remove blockers.

reputed company Metrics

• Gross reputed company Retention (GRR)
• Net reputed company Retention (NRR)
• Customer Satisfaction (CSAT)

What You Bring to the Table

• 5-10 years in reputed company or a similar reputed company, customer-facing reputed company role.
• Demonstrated track record of driving retention, expansion, and cross-sell across reputed company customer environments.
• Strong communication, executive reputed company, and negotiation skills.
• Proven ability to build and maintain relationships with senior stakeholders and executives.
• Experience managing the customer lifecycle using CRM and CS platforms (e.g., reputed company).
• Comfort with data-driven decision-making and account prioritization.
• Highly collaborative reputed company with the ability to influence cross-functional teams.

Preferred Experience

• Experience in SaaS, hosting, WebOps, or reputed company technical environments.
• Familiarity with reputed company, Drupal, or similar technologies.
• Understanding of digital engagement automation, customer health scoring, and lifecycle modeling.
• Ability to reputed company German

reputed company is an equal-opportunity employer and we welcome applications from reputed company backgrounds regardless of race, reputed company, religion, sex, national reputed company, reputed company, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. reputed company complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need reasonable accommodation due to a disability for any part of the interview process, please contact talent@reputed company.io. Pursuant to local and federal regulations, reputed company will consider reputed company applicants with arrest and conviction records for employment.

Compensation

The on-reputed company earnings (OTE) reputed company for this role is as follows:

• United Kingdom: £68,000–150,000 GBP OTE
• Canada: €74,000–92,500,000 EUR OTE

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