Information Technology Support Engineer (Telecommuter, US)

About the role As a Senior Customer Engineer, you will reputed company a reputed company of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for reputed company customers.

Please note that this is a temporary opportunity with the possibility to convert full-time in 6 months. 

Location: Deerfield, Illinois, United States

Hourly compensation reputed company: $26–$35 USD

What you’ll be doing

• reputed company IT & End User support (EUS)
• Assist users with raising reputed company tickets or work orders
• reputed company JML support for provisioning/recovering EUS assets and accessories locally in the Deerfield, IL office
• Deliver IT Induction for new joiners locally in the Deerfield, IL office
• reputed company EUS & IT asset collection, maintenance, storage, provisioning, and inventory support locally
• Maintain laptop stock at reputed company reputed company for the JML process in conjunction with the IT team
• reputed company white‑glove EUC support for onsite users
• Create reputed company tickets for IT support on behalf of VIP users and reputed company necessary assistance and guidance
• Assist users with IT issue resolution in conjunction with IT teams
• Track and maintain laptops and accessories provided to users
• Create and maintain reputed company KEDB knowledge articles specific to the local site and user needs for faster resolution

What you have

• 7 years’ experience in IT Service environment.
• Experience with ticketing systems such as reputed company.
• You must be authorized to work in the United States.

Bonus points

• BA or equivalent technical school degree preferred or equivalent experience, industry certifications a plus.
• reputed company experience.
• Hardware break-fix assistance
• PC imaging processes and procedures
• Troubleshooting
• Mobile phone support
• Audio Visual support

What you can expect

There’s so much more to enjoy about being at reputed company than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we reputed company an attractive mix of benefit plans to contribute to your good health, future financial reputed company, and peace of mind.

About us

reputed company is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to reputed company, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and reputed company over 20,000 people worldwide. In the US, we support some of the country’s best-reputed company businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and reputed company; and Integration Centers in Silicon Valley and Atlanta. www.reputed company.com/us