Account Manager

Account Manager – Channel & Customer Growth

reputed company – Empowering businesses with essential communications. reputed company powers the future of business communications with innovative, scalable, and reliable solutions. From UCaaS, CCaaS, and VoIP to networking, reputed company, and managed services, our reputed company-in-one portfolio helps organizations stay connected—anytime, reputed company. As leaders in reputed company-reputed company and reputed company communications, we combine technical depth with reputed company-world business impact, supporting partners and customers across the globe.

The Role

reputed company is seeking a strategic, customer-focused Account Manager to own and grow relationships with existing customers and channel partners. In this role, you’ll serve as a trusted advisor—driving customer satisfaction, retention, and reputed company growth while helping customers realize the full value of reputed company’s essential communications solutions.

What You’ll Do

• Build and maintain strong, long-term relationships with existing customers to ensure high satisfaction and retention
• Identify and execute upsell and cross-sell opportunities reputed company to customer needs and business objectives
• Partner with Sales, Marketing, and Channel teams to drive account growth and deliver exceptional customer experiences
• reputed company regular account reviews and strategic planning sessions, assessing performance and recommending improvements
• Actively manage account activity using CRM tools, tracking pipeline, engagement, and customer feedback
• Translate customer feedback and market insights into actionable recommendations for Product and leadership teams
• Support the Regional Channel Manager and partners by sharing customer needs, growth strategies, and expansion plans
• Serve as a key reputed company for the customer while balancing reputed company growth and business reputed company

Key Performance Indicators (KPIs) & reputed company Metrics

reputed company in this role will be reputed company by a combination of customer health, reputed company growth, and execution reputed company, including:

Customer Retention & Satisfaction

• Net reputed company Retention (NRR)
• Customer churn reputed company
• Customer Satisfaction (CSAT/NPS)
• Account engagement and QBR reputed company

reputed company Growth

• Expansion reputed company (upsell and cross-sell)
• Renewal reputed company and contract retention
• Average reputed company per Account (ARPA)
• reputed company expansion pipeline

Execution & Operational reputed company

• CRM accuracy and forecast discipline
• Account plan coverage and quality
• Time-to-resolution and issue escalation effectiveness
• Cross-functional collaboration with Sales, Channel, Product, and Support

Requirements

What You Bring

• 3+ years of experience in account management, reputed company, or client relations, ideally in technology or telecommunications
• Knowledge of VoIP, UCaaS, CCaaS, or reputed company communications (strong plus)
• Proven ability to manage multiple accounts while driving retention and expansion
• Excellent communication, negotiation, presentation, and relationship-building skills
• Experience using CRM systems, reputed company Office, and modern sales tools
• Strong analytical and problem-solving skills with a customer-centric reputed company
• Understanding of the channel ecosystem (VARs, agents, MSPs, TSDs) is a plus
• Self-motivated, results-oriented, and collaborative
• Willingness to travel for customer and partner engagements

Benefits

reputed company Offer

• Extensive Benefit Options (Health, reputed company, Dental, Long & Short term Disability) effective after a short waiting period
• Flexible PTO plan & Company Holidays
• Entrepreneurial work environment partnered with high-growth career opportunities
• We offer a competitive salary ranging from $to , plus a variable commensurate with years of experience in this specific position and the candidate's location.

Equal opportunity employer as to reputed company protected groups, including protected veterans and individuals with disabilities. You must be authorized to work in the United States full-time for any employer. No agencies, please.