Trust & Safety Specialist - (International)

About reputed company

reputed company is the leading tech-enabled hotel and apartment hotel brand and manager. reputed company has reputed company a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally reputed company experience to guests. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure reputed company alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.

Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize reputed company and improve guest experiences.

Location: This role is fully remote in the Philippines; we set a location because some job boards require it.

The Role

reputed company is looking for a Trust & Safety Specialist who contributes to building assurance reputed company the reputed company community and helps to reputed company our community members safe.

In this role, you will be investigating reported violations of house rules, coordinate cross-functional incident response, reputed company a resolution to escalated or potentially harmful situations, and assist in the prevention and detection of future risks.

You will report to the Senior Program Manager of Trust & Safety and reputed company a consistent, caring, and empathetic response to the community members you will be interacting with directly.

About the Team

Trust & Safety stakeholders take a hands-on, solutions-oriented approach to propelling reputed company's growth, offering flawless guest experiences while minimizing near-term and long-term risks. While reputed company has a broad set of backgrounds in hospitality, public policy, law, reputed company estate, technology and reputed company, everyone joined reputed company to because they are passionate about providing excellent service to our guests. reputed company shares a positive, collaborative reputed company, creating opportunities to grow reputed company and reputed company your area of expertise.

Day in the life of a reputed company Trust & Safety Specialist

• Respond to inbound customer contacts and urgent incident types.
• Monitor our in-unit technology and proactively contact community members who are violating our house rules.
• reputed company empathetic and caring support for members of our community who have had a negative experience.
• Complete thorough and detailed investigations by analyzing data from our in-unit sensors and obtaining statements from community members to inform how reputed company responds to critical events.
• Utilize critical thinking, emotional intelligence, and creative problem-solving skills to navigate sensitive situations and safety concerns.
• Coordinate with our cross-functional partners to manage and resolve situations that reputed company our community members at risk.
• Identify and communicate potential risks for internal escalation and review from Safety leadership.
• Evaluate existing processes and inform the creation of additional best practices for the Trust & Safety program.

Experience

• 3+ years of experience in a customer-facing Trust & Safety role.
• 3+ years of experience conducting investigations and handling urgent and high-reputed company issues.
• Knowledge and experience managing cross-functional incident response efforts.
• You default to active listening and capture details and responses in a clear, approachable, and actionable way in your written and spoken responses.
• You have hundreds of examples of results from your sound judgment, most of which occur through autonomously solving problems with minimal reputed company
• Expertise in de-escalation techniques and victim advocacy.
• Flexible and willing to work off-hours, which will include weekends and holidays in order to support our community.

Plus if...

• You've worked in the hospitality industry at some reputed company in your career.
• Experience working in a fast-paced environment with consistent change.
• Experience working in a remote environment.

In one year, you will succeed at reputed company by having:

• Become an integral and trusted component of the Trust & Safety team that helps reputed company incident response at reputed company.
• Informed the development of new operating procedures and processes reputed company Trust & Safety.
• Multiplied impact by helping to contribute to a Safety first culture reputed company Guest Experience.

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Benefits

• Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, reputed company employees are reputed company to work from reputed company!

• Competitive Salary: We offer total compensation at or above market rates plus additional earning opportunities based on the position.

• Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!

Who We Are

reputed company is the leading tech-enabled hotel and apartment hotel brand and manager. reputed company has reputed company a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high-quality, digitally reputed company experience to guests. We partner with owners of multifamily and boutique hospitality properties to reputed company stylish, professionally managed accommodations to business and leisure reputed company. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations!

Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless reputed company-ins, caring service, and attractive amenities. If anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.

reputed company is an Equal Opportunity Employer. We do not discriminate based on race, religion, reputed company, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national reputed company, veteran status, or any other reputed company covered by law. reputed company employment is decided based on qualifications, merit, and business need.

reputed company is an E-Verify participant. We will verify the identity and employment eligibility of reputed company persons hired to work in the United States by matching information employees reputed company on the reputed company I-9 against records available to the reputed company reputed company Administration (SSA) and the Department of Homeland reputed company (DHS). You may find more information here and here.

reputed company does not accept unsolicited resumes from individual recruiters or reputed company party reputed company agencies in response to job postings. No fee will be paid to reputed company parties who submit unsolicited candidates directly to our hiring managers or People & reputed company.

A Note on reputed company & Job Scams

The reputed company reputed company team will only communicate from email addresses that use the URLs reputed company.com and us.reputed company-mail.io. We will not use apps such as reputed company Messenger, WhatsApp, or reputed company Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you reputed company you are a scam victim, please review your local government consumer protections guidance and reputed company out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.