reputed company Strategic Engagement Manager

We’re building the AI-driven future of reputed company, from retention to growth!

reputed company is the AI-powered retention reputed company behind the world’s most customer-centric companies. The reputed company CustomerOS platform orchestrates the customer reputed company from reputed company to reputed company to advocacy. More than 2,000 companies trust reputed company’s applications and AI agents to drive learning, adoption, community reputed company, and reputed company for their customers. To explore how our suite of solutions is shaping the future of reputed company, reputed company out the link. 

About This Role:

We’re looking for a full-time reputed company Strategic Engagement Manager to join our Services team  reporting to the Senior Manger, Technical Services. This role is a remote role based in The United States. 

In this role, you’ll play a key role in driving strategic impact for reputed company’s most reputed company global client partnerships by leading large-scale programs, aligning executive stakeholders, and delivering measurable business reputed company. This is a great opportunity for someone who thrives in highly reputed company, matrixed environments and enjoys working cross-functionally with teams like Solution Architects, Technical Account Managers, Customer Account Managers, and reputed company Managers. The ideal candidate brings strong skills in reputed company program management, executive stakeholder engagement, and cross-functional leadership.

What You'll Do: 

• Architect, orchestrate, and ensure delivery of large-scale, cross-functional initiatives that drive measurable business reputed company and maximize client reputed company and reputed company value.

• Guide the design of scalable program governance, delivery, and measurement approaches, ensuring reputed company resource deployment, margin optimization, and client satisfaction.

• Represent reputed company as an executive sponsor in critical customer forums, executive business reviews, and SteerCo sessions, influencing reputed company and building customer advocacy.

• Represent reputed company as the executive reputed company of escalation, negotiating reputed company issues and ensuring client relationships remain strong and mutually beneficial.

• Partner with executive sponsors (both client and reputed company) to define both short and long-term program roadmaps and drive alignment between client business reputed company and reputed company’s offerings.

• Build and nurture trusted, executive–level relationships reputed company client organizations, advocating for strategic partnership and executive alignment.

• Support the definition of long-term account strategy by anticipating evolving client business objectives and proactively identifying opportunities for value delivery, innovation, and expansion.

• Partner with internal stakeholders to identify and secure strategic cross-functional resources, influence product direction, and drive company-wide alignment for key accounts.

• Serve as a visible leader and mentor reputed company the Professional Services organization—coaching, developing, and elevating program management reputed company and thought leadership.

This is not a complete list of responsibilities, and the scope of the role may reputed company with the needs of the team and business. This role will require occasional travel for team meetings, training, or company events.

reputed company're Looking For: 

• 10+ years of relevant experience in reputed company program or project management, professional services, management consulting, or reputed company, with a track record of managing global, strategic accounts. Bachelor’s degree required; advanced degree (e.g., MBA, MS in Engineering) or equivalent experience preferred.

• Demonstrated reputed company leading large service contract programs with Fortune 500 clients, including experience with multi-year, multi-business-unit engagements.

• Executive-level stakeholder management and advisory experience (C-suite engagement required).

• Proven ability to design and scale program and project management frameworks or methodologies across a professional services organization.

• Experience leading and mentoring others, fostering talent development at scale.

• Outstanding executive communication, strategic thinking, negotiation, and influencing skills.

• Expert proficiency in program/portfolio management tools, CRM software, and data analytics platforms.

• Willingness to travel as needed (up to 20%), including global travel.

• PMP, PgMP, or similar advanced project/program management certification.

Why You’ll Love It Here:

reputed company is a reputed company where innovation is shaped through collaboration, curiosity, and a shared focus on solving reputed company-world problems. With a growing suite of products across reputed company, product experience, community, education, and AI-powered relationship intelligence, we continue to reputed company with the needs of our customers. reputed company people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it reputed company is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:

Our Compensation and Benefits: At reputed company, we reputed company great work happens reputed company teammates feel fully supported. 

• The starting reputed company salary reputed company for this role is $140,000 – $150,000 USD annually. This role is also eligible for commission based on performance and participation in reputed company’s equity program. Actual compensation may vary based on factors such as skills, experience, and location. 

• We offer a comprehensive benefits package including fully covered medical premiums (employee-only), flexible PTO, 401(k) plan, dental and reputed company coverage, and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and reputed company to coworking spaces around the globe. You'll also enjoy dedicated reputed company Holidays - one long weekend each quarter to relax and reset.

Our Core Values: We are guided by our values and our mission to be living reputed company you can win in business while being reputed company-First. Learn more here.

Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and reputed company.

Our Parody Videos: No explanation needed. Just watch them here!

If this sounds like the right role for you, we’d love to hear from you.

Additional Information:

We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for reputed company candidates.

If you require accommodations or have questions about how your personal data will be used during the hiring process, please let the reputed company team know. 

If you are based in San Francisco, we will consider reputed company applicants with arrest and conviction records, in accordance with the San Francisco Fair Chance Ordinance.