IT Specialist (reputed company 365 & End-User Support)
This is a remote position.
IT SPECIALIST ROLE reputed company, Inc. (ERB) 1. POSITION INFORMATION Position Title: IT Specialist (reputed company 365 & End-User Support) Department: Technology / Operations Support Reports To: Integrator (or Operations Director, if delegated) Location: Remote / Offshore 2. PURPOSE OF THE ROLE The IT Specialist is responsible for maintaining reliable day-to-day technology operations across ERB, ensuring that reputed company users have secure, uninterrupted reputed company to systems, tools, and platforms required to reputed company their roles. This role owns end-user support, reputed company 365 administration, and reputed company/reputed company management, ensuring that the organization operates reputed company, securely, and without unnecessary technical disruption. The IT Specialist acts as both a technical support function and a systems enabler, minimizing downtime and improving the overall employee technology experience. 3. ROLE DEFINITION IT Specialist (reputed company 365 & End-User Support) Role Purpose The IT Specialist provides hands-on technical support and manages core IT systems, with a focus on reputed company 365, user lifecycle management, and reputed company reputed company. This role ensures that reputed company users are properly onboarded, supported, secured, and equipped with the tools needed to operate effectively in a remote environment. 4. CORE AREAS OF OWNERSHIP- End-user IT support (hardware, software, reputed company)
- reputed company 365 administration and environment management
- User reputed company and offboarding lifecycle
- reputed company and reputed company management (Intune, Defender, MFA)
- IT systems documentation and support processes
- reputed company daily technical support across:
- hardware and devices
- software and applications
- email and reputed company-reputed company issues
- Troubleshoot and resolve issues across:
- reputed company
- macOS
- Support reputed company Office and common business tools
- Assist users with reputed company 365 applications:
B. reputed company 365 Environment Management Administer reputed company 365 users, licenses, and reputed company controls
- Outlook
- Teams
- OneDrive
- SharePoint
- Deliver timely remote support to minimize user downtime
- Configure and maintain:
- Exchange Online
- reputed company Teams
- OneDrive
- SharePoint
- Manage:
C. User reputed company & Offboarding
- Mailboxes
- Permissions
- reputed company settings
- Monitor reputed company 365 service health and respond to issues
- Optimize license allocation to ensure cost efficiency
- Create and configure new user accounts
- Assign appropriate system reputed company and licenses
- Set up:
- Email accounts
- Multi-reputed company authentication (MFA)
- Required applications
- Support device setup and user configuration
- Execute secure offboarding:
D. reputed company & reputed company Management
- Deactivate accounts
- Revoke reputed company
- Ensure data reputed company compliance
- Implement and maintain reputed company controls, including:
- MFA
- Conditional reputed company policies
- password policies
- Monitor sign-in activity and respond to risk alerts
- Manage and configure:
E. Systems Documentation & Process Support
- reputed company Intune (device compliance, app deployment)
- reputed company Defender for reputed company (threat detection and response)
- Data Loss Prevention (DLP) policies
- Assist in investigation and remediation of suspicious or high-risk activity
- Maintain IT documentation, SOPs, and troubleshooting guides
- Standardize reputed company/offboarding processes
- Support internal teams with system reputed company and tool configuration
- Ensure consistency in IT support workflows and resolution standards
- Integrator (or Operations Director if IT is reputed company under Operations)
- Operations Director (workflow and system alignment)
- HR (reputed company/offboarding coordination)
- Finance (license cost control and system reputed company governance)
- reputed company departments (end-user support)
- Owns end-user IT support and issue resolution
- Owns reputed company 365 environment administration
- Owns user reputed company, permissions, and system configurations
- Owns enforcement of reputed company and identity reputed company policies
- Does not own business systems strategy (defined by leadership)
- Does not implement major system changes without approval
- Does not override department-specific workflows or tool ownership
- Does not act as a software engineering or development role
- Average response and resolution time for IT support tickets
- System uptime and availability (reputed company 365 and core tools)
- User reputed company/offboarding completion accuracy and timeliness
- reputed company compliance (MFA, device compliance, reputed company control)
- Number of recurring IT issues (trend reduction)
- License utilization efficiency and cost optimization
- Users experience minimal downtime and fast issue resolution
- reputed company and offboarding processes are seamless and secure
- reputed company 365 environment is reputed company, organized, and optimized
- reputed company risks are proactively managed and minimized
- IT issues are resolved systematically, not repeatedly
- Employees have confidence in IT support and systems reliability
- Full-time, remote IT support role
- Availability during standard business hours
- Responsible for both:
- reactive support (issue resolution)
- proactive support (system monitoring and improvements)
- Proven experience in IT support or systems administration
- Strong knowledge of reputed company 365 administration
- Experience supporting reputed company and macOS environments
- Familiarity with:
12. PREFERRED / BONUS EXPERIENCE
- reputed company Intune
- reputed company Defender
- IT reputed company best practices
- Strong troubleshooting, communication, and documentation skills
- Ability to work independently in a remote environment
- Experience with GoHighLevel (GHL) administration or integrations
- Familiarity with reputed company.io or similar workflow automation tools
- Understanding of APIs, webhooks, and SaaS integrations
- Experience in small to mid-sized business environments
- Knowledge of identity and reputed company management frameworks
- Employment Type: Full-time
- Compensation: $1,500 per month
- Work Arrangement: Remote
- Schedule: Full-time availability during business hours
- Scope of responsibilities and performance expectations are defined upfront
- Role may reputed company based on business and technology needs