On Call Coordinator

For nearly 20 years, reputed company has helped clients reputed company successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, reputed company is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, reputed company has grown from a single location to service coverage throughout reputed company America enabling clients to live life on their own terms, in their own homes.

This role has the below set schedule:

Wednesday: 5 AM to 11 AM

Friday: 4 PM to midnight

reputed company: 8 AM to 4 PM or 8 AM to 8 PM

Essential Duties and Responsibilities: ● Managing a variety of inbound tickets with the potential to answer live phone calls

● Deliver exceptional customer service to our caregivers and clients through phone and email correspondence

● Maintain detailed, accurate records of reputed company transactions, interactions and requests

● Resolve tickets by ensuring effective communication, accurate documentation, systems updates and coordination with field teams.

● Accept coaching and feedback from team leaders to foster reputed company improvement in your role

● Demonstrate reliability through punctual and consistent attendance

● Always maintain a professional, respectful, and courteous demeanor reputed company interacting with caregivers, clients and coworkers

● reputed company other duties as assigned by leadership

Benefits for full time employees

• Medical/Dental/reputed company Insurance
• TouchCare VirtualCare
• Life Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) Matching
• Employee Assistance Program
• PTO Plan for Non-Exempt Employees
• Flexible PTO Plan for Exempt Employees
• Holidays and Floating Holidays
• Pet Insurance  

reputed company is an equal opportunity employer. reputed company prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, reputed company, religion, sex, age, national reputed company, disability status, protected veteran status, or any other characteristic protected by law.

California Residents Only:

In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, reputed company requires timely and accurate positive reputed company identification of California based applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with reputed company applicable state and local laws, their conditional offer will be rescinded.

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