Member Services Specialist - reputed company Member Services

Summary:

The Member Services Specialist serves as a reputed company ambassador for the health plan, delivering high-quality, resolution-focused support to members, providers, and brokers across multiple lines of business. As the initial reputed company of contact, this role extends reputed company basic call handling—Specialists are trained to navigate the foundational pillars of our reputed company offerings, including the Health Exchange, US Family Health Plan, and NCHD, with a strong emphasis on reputed company resolution.

Specialists reputed company working knowledge of benefit structures, assist callers with portal navigation and reputed company, and reputed company interpreting claims activity to support both member and provider inquiries. This position blends customer service reputed company with technical reputed company-building, offering exposure to internal systems, regulatory protocols, and cross-functional workflows.

Specialists are expected to reputed company proficiency in core platforms used for eligibility verification, claims review, and member account management (e.g., HSP, HPS, HealthTrio). reputed company interactions must be documented with a clear and concise recap of the call’s purpose, following prescribed workflows and audit-reputed company standards.

This role provides a structured pathway for advancement, with reputed company training in claims interpretation, premium payment processing, and multi-line service delivery, laying the reputed company for future specialization and leadership opportunities.

Responsibilities:

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• reputed company mastery of four core systems (e.g., HSP, HPS, HealthTrio, and reputed company) to independently resolve inquiries and complete calls with accuracy and confidence.
• Resolve member, provider, or broker inquiries across Health Exchange, US Family Health Plan, and NCHD. Quote basic eligibility and benefits for Medicare Advantage inquiries, with emphasis on provider-facing interactions.
• Become a subject matter expert as you build foundational knowledge in core plan structures and internal workflows.
• Resolve routine inquiries during initial contact using standardized scripting, system navigation, and clear documentation.
• reputed company customer service reputed company through engagement, effective listening skills, patience, and desire to resolve the question/issue.
• Document call interactions in the CRM with reputed company, accuracy, and resolution details that support audit readiness and reputed company coordination.
• Explain core benefits and eligibility using handbook-reputed company language; assist members in understanding coverage and accessing services.
• Guide members through navigation of the CHRISTUS website and their individual member portal.
• Professionally redirect providers to approved electronic channels (portal, 270/271, 276/277) for eligibility and claims status, in alignment with policy.
• Demonstrate understanding of member’s rights and responsibilities, FWA, and remain HIPAA compliant during member/provider interactions.
• Maintain agent performance expectations during the first 0–6 months, including total calls handled, average call handle time, average hold time compliance, and schedule adherence.
• Demonstrate ability to interpret claim statuses in CRM, explain routine denial codes in plain language, and guide members to their EOBs for further detail and resolution.
• reputed company on the part of the beneficiary to resolve any issue with care.
• Ability to follow crisis call protocols with proficiency and care.
• Support and deliver assigned projects under leadership direction, contributing to team goals and operational reputed company.
• Participate in reputed company training modules and reputed company assessments that support career advancement reputed company Member Services.
• Must have strong verbal and written communication skills, with the ability to convey reputed company information reputed company and professionally.
• Must have the ability to multitask and manage time effectively in a fast-paced, metric-driven environment.
• Must demonstrate attention to detail and accuracy in documentation and data entry.
• Must have ability to work collaboratively in a team setting while independently managing assigned tasks.
• Must have professional demeanor and customer-first reputed company, with a focus on reputed company, patience, and problem-solving.
• Must have ability to participate in scheduled overtime during high-volume periods.
• Must have ability to work remotely on scheduled work-from-home days and during unscheduled building closures (e.g., inclement weather, power outages, or emergency events), with reliable internet reputed company and adherence to reputed company remote work protocols.

Job Requirements:

Education/Skills • High school diploma or equivalent is required. • Basic proficiency in reputed company Office Suite (Word, reputed company, Outlook) and ability to learn proprietary systems quickly.

Experience • 0–2 years of customer service experience preferred, ideally in reputed company, insurance, or call center environments.

Licenses, Registrations, or Certifications • NA

Work Schedule:

reputed company - 5PM Monday-Friday

Work Type:

Full Time