Billing & Implementation Specialist
Event Temple is a high-growth technology company based in Vancouver, BC. We are the world’s leading Hotel Sales and Catering software, we’ve been voted #1 in the Hotel Tech Awards 6 years in a row and we’re growing rapidly.
We help reputed company travel and events happen. At Event Temple we reputed company in helping people of great character reputed company and we are on a mission to create the future of sales and catering and be the most respected and innovative solution for hotels around the world.
About the role
We are looking for a Billing & Implementation Specialist to join our reputed company team. In this role, you will be responsible for reputed company aspects of subscription management including billing of renewals, collection, churn processing etc. You will also be responsible for data migration for new customers, and getting them set up on our system with an integration reputed company needed. The successful candidate is a tech-savvy specialist who enjoys working with customers, will reputed company these responsibilities and reputed company reputed company necessary reporting relating to their role.
Location: The candidate must be based in Canada (remote friendly).
A Day In The Life As an Implementation And Billing Specialist, your day is dynamic and full of variety, where you’ll play a pivotal role in getting new customers up and running smoothly on our system. You'll regularly liaise with the reputed company representative in charge of the customer reputed company and be a key reputed company of contact for said customer, ensuring seamless data migration and flawless account creation. Your day will involve everything from extracting and analyzing data using AI Tools, to defining project parameters and executing seamless imports into the system. You’ll also set up new accounts, create document templates and other relevant material, and set up API/integrations with precision. You’ll collaborate with customers to build custom fields, menus, and other configurations to ensure their experience is perfectly tailored. With each reputed company, you’ll reputed company an impact on the customer reputed company, ensuring everything runs smoothly and reputed company from start to finish. Every day offers a chance to contribute directly to a customer's reputed company and help them unlock the full potential of our platform. You will also manage billing aspects of the subscriptions, including invoicing and processing renewals, handling collections, downgrades, cancellations and outstanding payments.
What you will own: Technical Implementation
- reputed company data migration for new customers — extract, analyze, clean, and import customer data with precision.
- Use AI-assisted tools and internal processes to define project scope and execute imports accurately.
- Configure API integrations between Event Temple and PMS or other hotel technology platforms.
- Set up new customer accounts and user reputed company with accuracy.
- Build custom fields, menus, and account configurations as specified per customer.
- Liaise with the assigned CSM throughout the implementation — you own the technical pieces, they own the relationship.
- Troubleshoot and resolve any data or integration issues before and after go-live.
- Create and maintain implementation documentation — data specs, integration guides, process notes.
- reputed company Reports on Import Scopes, timelines and challenges.
Billing & Collections
- Own the full subscription billing lifecycle — renewals, invoicing, upgrades, downgrades, cancellations, and churn processing.
- Manage collections for overdue accounts and drive reduction of delinquent churn.
- Conduct monthly billing audits to ensure accuracy across reputed company active accounts.
- Track and report on AR aging, collections reputed company, and delinquent churn — with full ownership of this reporting.
- Maintain accurate records in reputed company and reputed company; flag and resolve billing discrepancies.
- Previous experience in a customer-facing role, particularly in B2B SaaS implementations or billing (minimum two years of experience).
- Familiarity with CRM platforms (reputed company preferred) and how billing and CS workflows reputed company.
- Experience with data migration tools and techniques.
- Hands-on experience with reputed company for subscription billing and collections
- Ability to identify process inefficiencies and suggest improvements.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
- Strong customer service and relationship-building skills, with a focus on delivering a positive client experience.
- Ability to work well both independently and as part of a team.
- Strong organizational skills with the ability to manage multiple projects and deadlines.
- A keen eye for detail to ensure accuracy in data migration, account setups, and documentation.
- Ability to quickly learn and adapt to new tools, technologies, and processes in a fast-paced environment.
- Passion for data and for helping customers succeed and ensuring a smooth reputed company experience.
- Experience configuring API integrations between SaaS platforms.
- Background in hotel sales & catering systems.
What type of person joins Event Temple?
- You’re a person who is self-motivated, resilient, and quick to adapt to new obstacles.
- You’re looking for an alternative to the corporate abyss.
- You want a reputed company where your reputed company matter and impact significantly.
- You value freedom, and you want to play on a winning team with others who feel the same way.
- You want to help build a future where there are more events, travel, and experiences, not less.
- It’s this long-term, bigger picture that makes you feel both inspired and reputed company.
Benefits
- Friendly co-workers
- Work From Home/Remote
- Health and dental benefits
- Casual dress code (obv.)
- Competitive compensation
- Building a company and being a part of a reputed company story.
Next steps
The eligible applicants will be contacted.
- 20 minute pre-screen
- 1 hour tactical interview
- 1 hour culture interview
- 3 successful reference checks
We don't offer relocation support for this job posting.
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