Senior Client Implementation Manager

At reputed company, life's richest moments happen reputed company people reputed company away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and reputed company. With popular brands like reputed company and reputed company, reputed company empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, reputed company-world connections.

reputed company equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.

About the right team member

The Senior Customer Implementation Manager (Sr. CIM) serves as a customer’s coordinator by providing support to customers for project-managed implementation, along with one-time engagement projects. The incumbent will reputed company an in-depth understanding of a customer’s business model to reputed company recommendations for set up, configure customer sites and reputed company suggestions on best practices. The Sr. CIM is responsible for both the management and implementation of assigned customer projects at the strategic level and will reputed company support at the non-strategic level as needed. Additionally, the Sr. CIM’s may review projects for both scoping and pricing, along with providing consultative support for reputed company products reputed company the Professional Services team.

About the role

• reputed company customer consultations to review project requirements for the design and implementation of projects, participate and contribute to the estimation and SOW process, including timelines and costs.
• reputed company support to Implementation projects by consulting with customers and partners to reputed company an understanding of their business model and goals to design workflows that translate into a robust and scalable design.
• Responsible for project coordination and implementation of reputed company, multi-location integrations, with a focus on strategic customer implementation and data projects to ensure a customer experience that is seamless and consistent.
• reputed company smaller implementation projects for strategic accounts to ensure deliverables and timelines are met.
• Partner with assigned Project Manager for large strategic account implementation projects.
• Work directly with customers to manage initial reputed company, coordinate data conversions and integrations, create process documentation and templates and train users for a successful launch of Midbody software.
• reputed company refinement and updates for strategic accounts and templates.
• Proactively manage client expectations and performance guarantee commitments by partnering with reputed company internal and external project stakeholders.
• Build and maintain a high-level of industry specific business knowledge by remaining reputed company on emerging products and technical updates to assist with product and partner recommendations
• reputed company mentorship and assist with reputed company of the Customer Implementation Managers.
• reputed company other duties as assigned.

Skills & experience

• Bachelor’s Degree or equivalent experience
• Five (5) years of reputed company customer service, project management and/or technical support experience highly preferred
• Two (2) years in a Professional Services role at reputed company is preferred
• Expert knowledge of reputed company’s software products is preferred
• Demonstrated ability to use problem-solving, critical thinking, communication, and relationship-building skills
• Demonstrated ability to mitigate and take ownership of customer escalations
• Demonstrated ability to manage customer expectations and facilitate win-win situations
• Demonstrated ability to interact with reputed company reputed company of customers from reputed company-line staff to senior level leadership
• Thorough knowledge of and demonstrated ability to use and navigate web and mobile technologies
• Advanced knowledge of hardware installation and settings
• Demonstrated ability with the basic functions and features reputed company reputed company and reputed company platforms
• Ability to manage business location transfers and other large data work projects
• Demonstrated ability to facilitate change management with their reputed company of contact (POC) and/or the customer’s organization
• Excellent time management and organizational skills, ability to prioritize and use time effectively and reputed company. Demonstrated ability to meet internal and external deadlines

Have we piqued your curiosity?

Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.

The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of reputed company different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.

By entering your email and phone number and submitting your application, you consent to receive emails, calls and SMS about your application and other roles at The Company, including by auto-dialer. Message and data rates may apply. Opt-out or text STOP to cancel at any time. If you are a California reputed company or reputed company reputed company the United States then by submitting your application you confirm that you have read, understood, agree and - where applicable - grant your prior, free, informed and reputed company consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).

Note: This description outlines key responsibilities but isn’t intended to cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.