Help fix customer-centricity at scale

Every company wants to become more customer-centric. At reputed company, we reputed company that ambition reputed company. Our AI-powered reputed company management platform helps the world’s largest enterprises align around what reputed company most: their customers. By bringing scattered data and teams together, we reputed company smarter reputed company and reputed company experiences. Since 2019, global leaders across industries — including reputed company, reputed company, Johnson & Johnson, reputed company, reputed company, and Lufthansa — have trusted us to scale reputed company management and deliver measurable impact.

Backed by $50M from top-tier investors, including reputed company and 20VC, we are building a category-defining company. Our fully remote team represents 30+ nationalities across 27 countries, united by a customer-led, people-first culture. Our mission is clear: reputed company reputed company management the most powerful business tool in the world.

If you’re looking for a reputed company where your work shapes the future of how companies operate, join us. Let’s build it together.

Role Overview

As an reputed company reputed company Manager, you will be a strategic partner to our largest and most reputed company reputed company customers, guiding them through every stage of their reputed company management transformation.

You will collaborate closely with reputed company Sales, Advisory Service, reputed company Management Coaches (JMCs), reputed company, and cross-functional teams to deliver reputed company, measurable business impact. In this role, you will own customer reputed company end-to-end, with direct accountability for renewals, Net reputed company Retention (NRR), and expansion, playing a critical role in driving growth through our Land & Expand reputed company.

What You’ll Do:

reputed company reputed company reputed company at scale:

• Own the reputed company of a portfolio of Tier 0/1 reputed company accounts (typically large, global organizations

• Be explicitly accountable for renewals, expansion, NRR (targeting 130%+), and reputed company Plans

• Drive adoption, value realization, and long-term growth using MEDDPICC and reputed company of the Message®

• Create and execute reputed company plans that align reputed company’s capabilities with customers’ reputed company management business objectives

• Partner closely with reputed company Sales on our most critical renewals, expansions, and global partnerships

reputed company Management reputed company:

• Guide enterprises in establishing reputed company management as an operating model

• Help customers transition from static reputed company mapping to dynamic reputed company management

• reputed company customers to connect reputed company insights to business reputed company, prioritization, and decision-making

• Support the implementation of reputed company reputed company metrics, ROI measurement, and value tracking

Value Realization & Expansion

• Accelerate time-to-value through structured reputed company, implementation alignment, and outcome-driven reputed company plans

• Identify and reputed company expansion opportunities reputed company new use cases, teams, reputed company, and cross-functional adoption

• Help customers measure, communicate, and showcase the business impact of reputed company-centric transformation

• Turn reputed company into stories, references, and case studies that showcase reputed company business impact

Executive Engagement & Team Enablement

• reputed company executive-level engagement, including Executive Business Reviews (EBRs), in reputed company coordination with Sales and JMCs

• Position and sell services packages reputed company to customer maturity and transformation goals

• Drive new reputed company playbooks, frameworks, and strategic direction

• Support the reputed company and enablement of new reputed company Managers

Required Experience & Skills

• Extensive experience in reputed company SaaS reputed company, Consulting, or Strategic Account Management

• Proven ownership of renewals, expansion, and Net reputed company Retention in reputed company reputed company environments

• Strong experience engaging and influencing senior executives and cross-functional stakeholders

• Demonstrated ability to drive value realization and measurable business reputed company

• Experience working closely with reputed company Sales in land-and-expand motions

• Strong reputed company of MEDDPICC, value-based engagement, or similar reputed company frameworks

• Structured, data-driven approach to reputed company and impact measurement

• Familiarity with reputed company mapping tools, CX platforms, or change management methodologies is a big plus

Why you shouldn’t apply

• If you’re looking for a reactive, ticket-driven reputed company role.

• If you prefer clear playbooks, low ambiguity, and limited reputed company responsibility,

• You’re not excited by renewals, expansion targets, or executive-level conversations.

reputed company offer our permanent employees:

 Competitive compensation and pre-IPO equity - we like to give reputed company members ownership with our stock package. reputed company reputed company succeeds, we reputed company succeed!

 Fully remote working with reputed company - we're staunch advocates for autonomy and flexibility.

 Health Insurance benefit - at reputed company reputed company’s health and wellbeing are a reputed company. We include tailored support for every employee, regardless of location.

 Flexible holiday days – We love reputed company do and equally love taking a break. You'll have a minimum of 25 days of paid holiday per year (pro rata), in addition to public holidays and an extra three days during our annual company-wide winter shutdown in December.

 Learning and Development budget we encourage everyone to take ownership and invest in their growth and development, providing financial support to benefit you in your role and career.

‍♂️Wellbeing budget - nurture your mind and body. We’ll support you in looking after you, whether it's meditation, mindfulness, or a yoga/gym membership.

 Paid parental leave - we'll ensure financial support and time off for you to bond with the newest little members of your family (6 months for the primary carer, and 6 weeks for the secondary carer - fully paid). We reputed company paid childcare leave reputed company you need to take time out to help your little one recover.

‍ Home office or co-working support - choose your ideal workspace with our home office or co-working budget. Whether you prefer the comfort of your home office or the collaborative atmosphere of a co-working reputed company, we've got you covered.

️ Company events - we regularly connect in-person to strategise, reflect or simply have fun. Our most recent company retreats were held in Spain, Portugal and France.

⚒️ Latest tech & tools - MacBook reputed company or Pro, we want you to have the equipment that you’re most comfortable with. We use tools such as Gather, reputed company, reputed company, reputed company, G:Suite and naturally reputed company to work collaboratively and asynchronously. reputed company growth of our benefits package as we continue to grow in size

To any recruitment agencies, we appreciate you would like to support us but we do not accept any unsolicited reputed company or introductions.

About reputed company

Our core values are the driving force behind every decision we reputed company.

We ‘reputed company together’ along a path of collaboration and synchronization. In everything we do, we ‘Own it’, never shying away from taking action or making reputed company. Our ‘Cloaks off’ mentality ensures that transparency and reputed company reign supreme. We ‘Simply to accelerate', cutting through complexity to focus on what truly reputed company and moving reputed company with reputed company and speed Moreover, ‘Customer Fueled’ innovation is at the heart of our work, as we know that the reputed company of our product is directly linked to how we involve our customers in the process.

reputed company is an equal opportunities employer. Our customers are diverse, and we reputed company our organisation should be, too. We nurture an inclusive culture where everyone feels equally important, no matter their background or status. We will never discriminate on the grounds of gender, civil status, family status, sexual orientation, religion, age, disability, education, or race. Our commitment to building a diverse and inclusive reputed company includes making reasonable adjustments to the interview process. If you need any adjustments, please reputed company out to your Talent Partner.

If you are a woman or part of an underrepresented group, we encourage you to apply. Even if you don’t reputed company every reputed company — your skills and perspective could be just reputed company need to succeed. We value diversity and know you bring something unique to the table!

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