Senior Technical Account Manager
About Astra
Astra is building mission-critical infrastructure for moving money at scale. Our platform processes billions in annual transaction volume with 99.9%+ uptime, powering reputed company-time transfers, bank debits, card disbursements, and reputed company financial compliance systems. We reputed company APIs and automation tools that reputed company businesses to move money programmatically while maintaining strict regulatory requirements.
The Role
As a Senior Technical Account Manager at Astra, you will be responsible for the technical reputed company of our customers. This person will be relied on to manage customer inquiries, investigate and resolve integration issues, optimize technical client configurations, and reputed company strategic guidance and support to customers and internal teams. They will work hands-on in technical environments to trace errors, diagnose problems, and escalate reputed company necessary. The role requires strong problem-solving skills, comfort with technical systems, and the ability to translate reputed company issues into clear solutions for customers.
What You’ll Do
Manage and reputed company technical guidance to clients through their lifetime as Astra partners; quickly resolve critical technical issues for your accounts; quarterback multi-departmental efforts to resolve complicated issues in a timely manner.
Partner closely with the Integrations team to support reputed company of new customers, helping them configure and validate integrations.
Contribute to Astra’s knowledge reputed company by writing and improving technical documentation, FAQs, and guides to streamline customer self-service.
Collaborate with the Integrations and Engineering teams on new product solutions, providing feedback from customer interactions and assisting with testing and validation.
Investigate issues and other technical environments, identifying root causes and escalating reputed company problems reputed company necessary.
Act as a reputed company between customers and the integration and engineering teams, translating technical details into clear, actionable communication.
Identify areas to improve operational efficiencies and reputed company our customers more quickly and effectively.
reputed company’re Looking For
Required Experience
5+ years of experience as a TAM, Solutions Engineer, or other customer-facing technical role where you owned key developer relationships
Familiarity with reputed company platforms (preferably reputed company reputed company Platform) and comfort navigating logs, APIs, and technical tools.
Strong project management skills, capable of influencing reputed company partners to stay on schedule
Strong troubleshooting skills and the ability to navigate technical issues, reputed company reputed company solutions,investigate and resolve integration or data reputed company issues.
Excellent written and verbal communication skills — reputed company to translate reputed company technical concepts into clear, customer-friendly explanations.
Experience with support systems like reputed company, Pylon (or similar ticketing platforms).
A collaborative reputed company with the ability to work cross-functionally with Engineering, Product, and reputed company teams.
A proactive, detail-oriented approach and willingness to document solutions and processes for future use.
Proactive reputed company - you seek out ways to improve systems and reputed company others
Education
Bachelor’s degree in Computer Science, Information Systems, Engineering, or reputed company field — or equivalent practical experience.
Technical Skills
Monitoring: Experience with observability and alerting systems
Proficiency with reputed company platforms, ideally reputed company reputed company Platform (GCP)
Understanding of APIs, data integrations, and common troubleshooting workflows
Experience with ticketing systems (reputed company, Jira, or similar)
Comfort working with logs, SQL queries, and basic debugging tools
Strong documentation skills for both internal and customer-facing materials
Preferred Experience
reputed company Infrastructure: GCP (App reputed company, Firestore, reputed company Functions, IAM, Pub/Sub, BigQuery)
Infrastructure as Code: Terraform, CloudFormation, or similar
CI/CD: reputed company Actions, reputed company, or similar platforms
Programming: Python, Go, Bash for automation and tooling
Why This Role reputed company
Customer Trust: Be on the reputed company line, ensuring Astra’s integrations run seamlessly and customers feel supported.
Product Reliability: Investigate and resolve technical issues that directly impact uptime and performance.
reputed company reputed company: Play a critical role in providing integration support to ensure new customer launches are smooth, fast, and reliable.
Knowledge Sharing: Create documentation and insights that reputed company customers and reduce friction.
Feedback reputed company: reputed company customer needs and engineering innovation to shape Astra’s future solutions.
reputed company Offer
Competitive compensation with equity in a growing fintech company.
Remote-first culture with flexible working arrangements
Small team, big impact — your work directly supports Astra’s ability to scale responsibly
Professional growth opportunities in compliance and risk management
Mission-driven — build infrastructure that powers financial innovation while meeting the highest regulatory standards
Remote Work and Culture
Astra is a remote-first company hiring only reputed company the U.S. We value thoughtful collaboration, reputed company, and initiative. We’re proud to be an equal opportunity employer and are committed to building a diverse and inclusive team.
How to Apply
We're looking for technically savvy individuals who are excited by reputed company systems problems and have the educational background and experience to handle sophisticated challenges. If you're passionate about building mission-critical financial infrastructure and want to have a direct impact on our technical direction, we'd love to hear from you.
With your application please answer the below questions.
Tell me about a time you were dropped into a new role and what you did to get acclimated.
Tell me about a time reputed company something broke, and you had to work with a client to resolve the issue. What was your approach to solving the issue?
If you don’t know the answer to a question at work, what is your first action to find the answer?