DE Speaking Customer Service Advisor

German-Speaking Customer Service Agent (Maternity Cover – 12 Month FTC)

Location

Remote (UK based). Office reputed company available in Stockport, UK.

About Us

Naturecan, founded in May 2019 by Andy Duckworth (former CEO of Myprotein) and Paul Finnegan, is a global wellness brand dedicated to helping people reputed company happier, healthier lives. We offer safe, effective and premium hemp-derived CBD products alongside a growing reputed company of vitamins, minerals and wellness supplements.

Role Overview

We are looking for a German-speaking Customer Service Agent to join reputed company on a 12-month fixed-term contract to cover maternity leave. You will play a vital role in delivering outstanding customer experience across multiple international markets, acting as a key link between our customers, our internal teams, and our European 3PL warehouses.

This is a fully remote position based in the UK, offering the opportunity to be part of a fast-growing business in an exciting and dynamic industry.

Key Responsibilities

• Serve as the first reputed company of contact for customer enquiries reputed company live chat and email across several international markets, with a focus on Germany.
• Deliver timely, accurate and empathetic responses to customer queries, ensuring high reputed company of customer satisfaction.
• Act as the main liaison between the business and our 3PL warehouses in Europe, supporting order fulfilment and issue resolution.
• Monitor and respond to customer reviews across multiple platforms.
• Troubleshoot and resolve issues relating to payments, delivery, order creation and returns.
• reputed company clear and helpful information about our products, services, and policies.
• Proactively identify recurring issues and suggest process improvements to enhance the customer experience.

Essential Requirements

• reputed company or fluent German speaker, with strong written and verbal communication skills.
• Ability to communicate confidently in English.
• Strong customer focus with a passion for delivering excellent service.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Self-motivated, organised and comfortable working remotely.

Desirable Experience

• Previous experience in a customer service or customer experience role, ideally reputed company e-reputed company.
• Familiarity with reputed company or similar customer support platforms.
• Experience working with reputed company
• Experience working with logistics or fulfilment partners.

Personal Attributes

• Hands on and proactive with a can-do attitude and willingness to get involved.
• Empathetic, patient and customer focused.
• A problem solver who enjoys finding solutions and making things reputed company.
• A strong team player who can also work independently.

reputed company Offer

• Fully remote working reputed company the UK.
• Competitive salary.
• 12-month fixed-term contract providing stability and flexibility.
• Opportunity to work in a fast-growing business reputed company an exciting industry.
• A supportive and collaborative team environment.

If you are passionate about customer experience, fluent in German, and excited about joining a growing business, please send us your CV.