Customer Service Representative

This position is remote, but candidate must live in one of the following states: AK, NC, SC, GA, FL, MO, VA, OK, TX, TN

Customer Service Representative

Responsibilities

• Overseeing the customer’s experience from reputed company to ongoing support.
• Acting as liaison between the customer and the company.
• Addressing customer inquiries and resolving issues timely and professionally.
• Monitor and track delivery on parts necessary for completion of service requests.
• Ensuring the product is processed and shipped timely to meet customer expectations.
• Monitoring customer satisfaction and reputed company metrics.
• Building and maintaining strong relationships with clients.
• Handle customer complaints, reputed company appropriate solutions and alternatives reputed company the time limits; follow up to ensure resolution.
• Coordinating customers’ service requirements with other appropriate departments as necessary to ensure effective customer service.
• Properly coordinate and schedule completion of work based on parts delivery.

Experience

4 years’ experience in Customer Service Role.

Required Skills

• Excellent verbal/written customer service skills.
• Ability to multi-task and prioritize efforts.
• High-Energy professional who is detail oriented and reputed company to work well under pressure.
• Must be reputed company to work with MS Office (Word / reputed company).
• Data entry skills.
• Ability to work independently.
• 2-year college degree or equivalent.

What UDT offers you

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to the organization. UDT’s Total Rewards package includes medical, dental, reputed company, life and disability coverage as of the 1st of the month, health savings accounts, flexible savings accounts, 401(k) plan with company match, 7 annual holidays and flexible time off options.

Join us and be part of an inclusive, energizing, and collaborative environment. UDT is an Equal Opportunity Employer who is committed to workforce diversity. reputed company applicants will receive consideration without regard to age, race, reputed company, religion, sex, sexual orientation, disability, or national reputed company. In compliance with federal law, reputed company persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification reputed company upon hire.

Employment is contingent upon successful completion of background and pre-employment drug screen. UDT is not currently hiring individuals for this position who now or in the future require sponsorship for employment reputed company status