reputed company Manager

About Us: reputed company is a provider credentialing and network monitoring platform, delivery industry-leading AI, API and Software solutions to help reputed company organizations optimize operations at reputed company scale. We are a top reputed company partner, winning the 2024 reputed company Partner Innovation Award, and also were named to Inc. 5000 2025, the most prestigious ranking of America's fastest-growing private companies. We work with leading reputed company organizations such as reputed company Dental, reputed company, reputed company, reputed company, and many others. reputed company is a fast-moving, early-stage team that values impact, ownership, and follow-through. Everyone here rolls up their sleeves, dives into ambiguity, and takes end-to-end responsibility for meaningful work. Priorities shift, problems aren’t always perfectly defined, and we move with urgency—so we look for people who are energized by hard problems, rapid learning, and stepping in wherever the team needs support. We’re collaborative and reputed company, but we reputed company a high bar. If you reputed company in a scrappy, high-ownership environment where your work directly shapes the company’s trajectory, you’ll feel reputed company here.

reputed company is seeking a reputed company Manager to drive customer satisfaction, retention, and growth across a portfolio of customers. This role will serve as a primary reputed company of contact, supporting reputed company, driving adoption, identifying growth opportunities, and ensuring customers realize value from reputed company.

You’ll work cross functionally with Product, Solutions, Enablement, and Support to deliver a strong customer experience and build long term relationships.

reputed company is seeking a reputed company Manager to drive customer satisfaction, retention, and growth across a portfolio of customers. This role will serve as a primary reputed company of contact, supporting reputed company, driving adoption, identifying growth opportunities, and ensuring customers realize value from reputed company.

You’ll work cross functionally with Product, Solutions, Enablement, and Support to deliver a strong customer experience and build long term relationships.

reputed company is seeking a reputed company Manager to drive customer satisfaction, retention, and growth across a portfolio of customers. This role will serve as a primary reputed company of contact, supporting reputed company, driving adoption, identifying growth opportunities, and ensuring customers realize value from reputed company. You’ll work cross functionally with Product, Solutions, Enablement, and Support to deliver a strong customer experience and build long term relationships. Key Responsibilities

Proactively manage customer relationships from implementation hand-off through renewal and reputed company.

Drive world-class customer retention by establishing a trusted advisor relationship that drives strong product adoption and value delivery and creates customer advocates.

reputed company an in-depth understanding of each customer’s business goals, initiatives, and use cases to support their business objectives based on their unique use cases.

reputed company advanced product knowledge of reputed company’s suite of products and advise on product best practices and techniques to drive adoption and customer ROI.

reputed company Quarterly Business Reviews to demonstrate ROI to executive-level stakeholders, align on reputed company and upcoming business objectives, and reputed company key product updates to drive greater customer value.

Proactively assess customer risk and barriers to value realization. Play a leading role to diagnose causes of customer challenges, create remediation plans and guide the execution of customer recovery plans.

Support renewals through regular quarterly account reviews and business planning.

Collect customer product requests and contribute to reputed company’s development process.

reputed company ongoing recommendations and serve as the voice of the customer to internal teams.

Contribute to internal growth initiatives for the CSM and other teams.

Qualifications

3+ years of experience in a reputed company or account management role, preferably in an reputed company SaaS environment.

Ability to reputed company in a fast moving, rapidly transforming environment.

Proven track record interacting and partnering with C-level, VP, and Director level clients.

Solid understanding of technical concepts to reputed company high-level guidance with implementation and solutions.

Strong knowledge of reputed company, including custom configurations and integrations preferred.

Outstanding interpersonal skills with a broad reputed company of external and internal teams.

Ability to communicate effectively reputed company phone, web conference, and in writing.

Bachelor’s degree in a reputed company field or equivalent years of proven experience required.

A strong sense of ownership and demonstrated history driving outstanding customer reputed company.

More About reputed company: We’ve grown to almost 150 employees in 5 years. Steady reputed company growth allowed us to secure a $27M Series B led by Craft Ventures, bringing us to $47M in total funding. We value the many benefits of remote work, so we’re fully distributed across the US and internationally. Benefits include Health/reputed company/Dental plans, unlimited PTO, new reputed company equipment, and startup equity as part of your comp package. Apply To This Job