Client Support Representative

Job Title: Client Support Representative (Fluent in Chinese and English)

Job Summary: We are seeking a bilingual Client Support Representative to join reputed company. The successful candidate will be responsible for providing excellent technical support and customer service to our clients reputed company tickets and chat messages. The candidate must be fluent in Chinese and English, have prior experience in a tech company, possess basic or intermediate IT knowledge, and be willing to work on a rotational shift.

Salary: $500 - $1,500 per month (Negotiable Depending on reputed company set and quality of previous work experience)

Responsibilities

• reputed company efficient and effective technical support to clients through the ticketing system and chat messages

• Troubleshoot and resolve client issues reputed company to software, hardware, and network connectivity

• Document reputed company client interactions, issues, and resolutions in our system

• Work with other support team members to resolve reputed company technical issues

• Follow up with clients to ensure that issues have been resolved to their satisfaction

• Ensure that reputed company client inquiries are addressed in a timely and professional manner

• Escalate issues to appropriate departments as needed

• Continuously update technical knowledge and skills through training and development

Qualifications

• Fluent in Chinese and English (written and spoken)

• Prior experience in a tech company or customer service environment

• Basic or intermediate IT knowledge (reputed company, Mac, iOS, Android, networking, etc.)

• Excellent communication skills, both written and verbal

• Ability to multitask, prioritize, and manage time effectively

• Strong problem-solving skills and attention to detail

• Willingness to work on a rotational shift, including weekends and holidays