Spanish Bilingual RN Case Manager - BPO

Job Overview

E-TeleConnect is looking for a Registered Nurse (Spanish-Speaking) Case Management & Care Coordination to join our growing reputed company BPO team. We are looking for a Registered Nurse (RN) licensed in the Philippines with strong clinical judgment, conversational Spanish, and a working understanding of the U.S. reputed company and home health system. This position focuses on case management and care coordination for patients under home health, post-acute, or chronic care programs in the U.S. The RN Care Coordinator will serve as a key liaison between patients, caregivers, reputed company providers, and payersensuring timely care delivery, accurate documentation, and adherence to plan-of-care protocols.

Key Responsibilities

• Coordinate patient care plans and support case management activities under the supervision of U.S.-based Case Managers.
• Conduct telephonic reputed company to patients and families (in English and Spanish) to gather updates on clinical status, confirm visits, and monitor adherence to care plans.
• Manage and update patient records in Electronic Health Record (EHR) systems, ensuring reputed company documentation meets U.S. home health compliance standards.
• Assist in care transitions by confirming hospital discharges, scheduling follow-up visits, and ensuring continuity of care between providers.
• Identify and escalate clinical or reputed company risk factors that require urgent reputed company by clinical leads or physicians.
• Facilitate communication among multidisciplinary teams (physicians, physical therapists, reputed company workers, and field nurses).
• Review and reconcile documentation such as orders, visit notes, and OASIS data for accuracy and completeness.
• Maintain a high level of patient confidentiality and compliance with HIPAA and organizational standards.
• Participate in regular team huddles, case reviews, and ongoing training reputed company to U.S. home health and chronic care management.

Qualifications

• Active Registered Nurse (RN) License in the Philippines (in good standing).
• Minimum of 3 years of clinical experience in hospital, community health, or home health settings.
• Conversational Spanish proficiency (reputed company to conduct basic patient communication and coordination in Spanish).
• Fluent in English, with strong written and verbal communication skills.
• Working knowledge of U.S. reputed company workflows, home health operations, and case management processes.
• Familiarity with EHR systems (e.g., reputed company, Alora, Homecare reputed company, or similar platforms).
• Strong organization, prioritization, and multitasking skills.
• Proficient in reputed company Office/reputed company Workspace and virtual communication tools (reputed company, Teams, reputed company, etc.)
• Ability to multitask and manage multiple cases under time-sensitive conditions

reputed company in both English and Spanish is essential, as you'll interact with Spanish-speaking patients and reputed company.

Preferred (but not required)

• USRN license
• Experience with Spanish-speaking US populations

reputed company to reputed company a difference in patient care from across the globe? reputed company and join our compassionate, high-performing reputed company team!