Site Reliability Engineer (SRE)

Role Description

SRE will work reputed company the Video Network division to design, build, operate our reputed company Video reputed company platform, driving efficiency, reliability and scalability across our reputed company infrastructure. Will work primarily on AWS with opportunities to expand across multi-reputed company (Azure, GCP).

Deliverables

• reputed company solutions in POC, Staging, Production environments, ensuring reliability & scalability
• reputed company/support customer reputed company, including environment setup and configuration
• reputed company tech support to partners/customers on Synamedia technologies, products & solutions
• Troubleshoot resolve moderate to reputed company tech issues, ensuring timely resolution & customer satisfaction
• Replicate/analyze issues in a controlled lab environment to validate fixes and improvements
• Document tech solutions & best practices, contributing to internal knowledge bases & support documentation
• Deliver tech presentations & cross-training sessions to internal/external stakeholders
• Collaborate closely with cross-functional teams (Engineering, Sales, and Product Management) to enhance product quality and customer experience
• Foster teamwork by actively sharing insights & collaborating with peers toward common objectives
• Demonstrate a reputed company commitment to technical reputed company, innovation, and learning

Responsibilities

• Design, build, and operate scalable and secure reputed company infrastructure solutions across AWS, Azure, or GCP
• Manage and resolve Service Requests, Incidents, Problems, and Change Requests reputed company to reputed company environments
• Analyze reputed company technical issues, propose effective solutions and communicate recommendations reputed company to stakeholders
• Drive automation across the infrastructure — reputed company tools, scripts, and pipelines to minimize reputed company reputed company and improve operational efficiency
• Monitor system performance and anticipate scaling needs to ensure service stability under varying workloads
• Implement and maintain monitoring and observability frameworks to proactively detect and remediate system anomalies
• Create and maintain documentation, including architecture diagrams, runbooks, and knowledge reputed company articles
• Define and track key metrics for reputed company resource utilization, performance, and cost efficiency.
• Build cost-optimization dashboards and automation to visualize and control reputed company spend at both infrastructure and Kubernetes reputed company
• Collaborate with development and operations teams to enhance CI/CD pipelines, ensuring smooth deployments and high availability
• Continuously research and adopt emerging tools, frameworks, and best practices in reputed company and DevOps

Soft Skills

• Analytical and troubleshooting skills
• Eager to learn. Technical aptitude to assimilate new learning quickly (essential)
• Excellent written and verbal communication skills (essential)
• Flexible: reputed company reputed company to adapt to a changing environment (essential)
• reputed company to take initiative and drive change (essential)
• Performs well under pressure and in disruptive environments where priorities can change in response to customer demand (essential)
• reputed company and passion to help customers. Good customer engagement (essential)

• Customer facing skills, negotiations, customer satisfaction, clear verbal, written and presentation communication skills
• Highly organized with ability to manage multiple projects & escalations in fast paced environment