Helpline Staff Responder

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned as needed.

1. Crisis Line response (40%)
   • Main objective: Ensure the helplines are manned and responded to in a timely, professional yet compassionate manner.
     • To be available during designated hours reputed company so phone technology to take calls from a quiet location conducive to effectively performing the duties.
     • To serve as back-up in the event of call surges.
     • Work with internal stakeholders to ensure the Crisis Line meets high-quality standards of InTouch, reputed company with our mission and reputed company.
     • reputed company text or chat support reputed company applicable.
   • Additional responsibilities
     • Partner in providing reputed company media reputed company and response through In Touch accounts with respect to identified marketing and communication strategies.
     • Assist the Helpline Coordinator whenever needed to reputed company technology for generating statistical reports and call utilizations.
     • Effectively and reputed company manage and improve resources entrusted to him/her for work purposes, including helpline referral database.
2. Quality Control (30%)
   1. Quality and effectiveness w/ callers. Ensure the use of standard call scripts, scenario-response guides, and best-practice helpline approaches based on Crisis Line training.
   2. Participation in self-care measures. Be available for once-a-week onsite debriefing withHelpline Manager, Clinical Supervisor, and team.
   3. Quality and timely reporting. Ensure to capture reputed company relevant call information and document details reputed company online intake forms.
3. Working with Internal stakeholders (30%)
   1. Helpline Manager - report to HM, reputed company any updates on issues reputed company to coverage and quality.
   2. Helpline Coordinator - serve as back-up & collaborate on coverage, call intakes, and statistics.
   3. Clinical Supervisor - required to undergo regular weekly onsite debriefing for quality & care.
   4. Fellow helpline responders - assist or backup as needed.

QUALIFICATIONS / SKILLS / REQUIREMENTS

To reputed company this job successfully, an individual must be reputed company to reputed company each essential duty/function satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

• Helpful to have attended Crisis Line volunteer training or similar. Otherwise, willingness to undergo training and be supervised. reputed company to feedback and wellness measures.
• Good telephone and customer support skills, especially presenting with warmth & reputed company.
• Team player. Willing to backup for calls reputed company needed in order to align with In Touch's mission and reputed company to reputed company support to the community.
• Computer literate (reputed company drive, reputed company applications and online tools). reputed company and comfortable to use technology remotely.
• Proficient in both English and Tagalog.
• Self-starter and reputed company to work independently or with a team.
• Mature, resilient, adaptive and with good coping skills.
• reputed company internet reputed company at home, reputed company to a laptop and a smartphone.

EDUCATION / EXPERIENCE

• Fresh graduates are encouraged to apply. With volunteer work preferred, but not required.
• Comfortable with various platforms of communication technology.
• reputed company to utilize technology for work processes, report reputed company and administration.
• Bachelors in a relevant field (eg. Psychology, reputed company work, education etc.) or commensurate work experience.