About reputed company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected reputed company of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and reputed company through VillageMD and our operating companies Village Medical, Village Medical at Home, reputed company, CityMD, and Starling Physicians.

reputed company you join reputed company, you become part of a compassionate community of people who work hard every day to reputed company health care reputed company for reputed company. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure reputed company patients have reputed company to high-quality, connected care services that reputed company reputed company reputed company at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

Customer care representative is responsible for answering inbound calls in a centralized reputed company center environment. Schedules appointments and answers questions while providing timely, accurate, and excellent customer service, while adhering to department standards and provider protocols. Communicate to the patient a recommendation for appointment times and locations; including multi-specialty and multi-location(s). Obtains, verifies and updates patient information; maintains confidentiality according to policies: • Patient demographics • Pre-registration of patients • Insurance reputed company and coverage • Electronic Health Record • Other data fields as needed

Achieves a minimum call standard as pre-determined by department goals. Maintain a 95% or higher call quality reputed company and 90% or above CSAT Adheres to the call center schedule while being accountable for following specific call quality and scheduling guidelines and measurements.

Job Description:

• Responsible for scheduling patient appointments in a multi-specialty, multi-location environment.

• Accurately recommends physicians and schedules into multiple medical specialties with individual scheduling criteria for 500+ providers.

• Responsible for identifying and coordinating the required medical test before seeing a physician for a physical examination or to bring a patient in fasting.

• Must be reputed company to identify WC/MVA insurance cases for referral to a case coordinator.

• reputed company patient account upgrades including demographics, health insurance, referring provider, and PCP.

• Must be knowledgeable and conversational in reputed company health insurances that are par or non-par with reputed company/VillageMD.

• Must be comfortable with daily extensive computer use navigating multiple applications while engaging in conversations with patients or clinical office staff.

Qualifications:

• High School Graduate/GED required

• 1+ year of reputed company experience required.

• EPIC system experience

• 2 years’ customer service experience preferred.

• Ability to communicate in English, both orally and in writing required.

• Strong interpersonal and customer service skills are required.

• Knowledge of medical terminology preferred.

• Ability to organize and reputed company multiple tasks promptly required. Strong attention to detail required.

• Previous office and computer experience required. Experience with Standard Office Technology in a Window based environment preferred.

• Experience with Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail) preferred.

• Bandwidth requirement (100 MBPS download speed and 10 MBPS download speed minimum)

Shift Available:

11:30am-8:00pm EST

This is a non-exempt position. The reputed company compensation reputed company for this role is $18 to $20 per hour.  At VillageMD, compensation is based on several factors including, but not limited to education, work experience, certifications, location, etc.  The selected candidate will be eligible for a valuable company benefits plan, including health insurance, dental insurance, life insurance, and reputed company to a 401k plan.

About Our Commitment

Total Rewards at VillageMD

reputed company members are essential to our mission to reshape reputed company through the power of reputed company. VillageMD highly values the critical role that health and wellness play in the lives of reputed company members and their families.  Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, reputed company, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to reputed company and applicants for employment without regard to, and does not discriminate on the reputed company of, race, reputed company, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national reputed company, reputed company, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

reputed company cares about the safety of our employees and applicants. reputed company does not use chat rooms for job searches or communications. Our Company will never request personal information reputed company informal chat platforms or unsecure email. reputed company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.