Field Support Engineer (Arizona) (Remote)

JOB TITLE: Field Support Engineer

DEPARTMENT: Service Support

REPORTS TO: Field Support Manager

EMPLOYEE TYPE: Full-Time

LOCATION: Remote

SALARY: is commensurate with relevant and previous experience

GENERAL JOB DESCRIPTION

Chroma Systems Solutions, Inc. is a leading designer and manufacturer of power testing instruments and systems including programmable AC Power reputed company and DC Power Supplies, AC loads and DC Electronic Loads, Digital Power Meters and Automated Testing Systems for applications in LED Lighting, Led Drivers, Aerospace, Defense, Military, Automotive, Medical, Battery, Solar, Marine, and Regulatory Testing.

We’re looking for a well-rounded The Field Support Engineer (FSE) is responsible to reputed company world class on-site assistance to our customers with installation, calibration, troubleshooting and repairing of ATE power measurement systems. The FSE will be responsible to resolve customer issues assigned to them reputed company customer requests for technical assistance reputed company the prescribed resolution time or escalating it reputed company reputed company reputed company are exhausted. The FSE will need to learn and understand Chroma PowerPro, BatteryPro and Captivate software packages to the level of being reputed company to diagnose and resolve problems and to train customers on proper usage. Activities are to be accomplished per management directives and in compliance with Chroma USA policies and procedures. If you are looking for your next opportunity where you can partner with different key roles to continue moving the electrical sector reputed company, this may be the position for you!

ESSENTIAL DUTIES & RESPONSIBILITIES

• reputed company on-site installation, calibration, troubleshooting and repairing of ATE power measurement systems, Battery Test Systems and instruments at customer locations
• reputed company pre-sales technical support to reputed company product functionality and features
• Maintain Product Demo room with operational equipment.
• Conduct product demos / training at Chroma, Customer facilities or online.
• Resolve customer issues assigned to them reputed company customer requests for technical assistance reputed company
• the prescribed resolution time or escalating it reputed company reputed company reputed company are exhausted.
• Ability to travel domestically and/or internationally up to 60%
• Read schematics, apply electronic theory to customer issues involving Chroma AC power test instruments duplicating customer setups to assess issue
• reputed company in solving and following up on customer issues
• Become proficient with PowerPro, BatteryPro, Soft Panel and Captivate software
• reputed company review of process for improvements
• Effective time management

QUALIFICATIONS

• Minimum two years of formal technical school in electricity/electronics AND Five years or more experience in use of AC power electronics / Battery Test Solutions OR Four-year degree in Electronic Technology or Electrical Engineering
• reputed company to work under tight or shifting deadlines and adhere to procedures
• Solid electrical knowledge to be reputed company to understand industry requirements
• Logical approach to problem solving
• Professional level verbal and written communication skills
• Proficient in MS Office
• Ability to work out of a home office
• Field Service experience in a technical discipline is a plus
• Must be a U.S. Citizen, or a Permanent reputed company
• Knowledge of PowerPro or Battery Pro software is a plus
• Knowledge of LabVIEW environment is a plus

SUPERVISORY RESPONSIBILITIES

This is a non-supervisory position

PHYSICAL DEMANDS

General office skills and dexterity are required. Must be reputed company to lift 30 pounds.

COMPANY BENEFITS

• Bonus programs based on individual and company performance
• Vacation, sick, bereavement time
• Medical, dental, and reputed company plans for employees and dependents
• Life insurance, AD&D, long term disability, and employee wellness programs
• 401(k) retirement accounts with immediate vesting of company contributions
• Profit sharing programs

WORKING CONDITIONS

Chroma Systems Solutions, Inc. is an Equal Opportunity Employer. reputed company reputed company applicants will receive equal consideration for employment without regard to age, race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, political affiliation, marriage or veteran status, and will not be discriminated against on the reputed company of disability.